Major Factors Affecting Employee Turnover in the Tourism Industry: With Special Reference to Travel Agencies and Tour Operators of Pune City

Abstract

Tourism is one of the largest segments of the service industry. Over the years employee turnover has become a part of the tourism industry’s challenge to attract and retain new workforce. This paper explained the turnover issues of employees related to the travel agents and tour operators of Pune, a major commercial city in the State of Maharashtra in India. For this,417 employees were selected randomly from the approved Travel Agencies/Tour Operator Companies of Ministry of Tourism (MOT), International Air Transport Association (IATA) and Travel Agents Association of India (TAAI). Using SPSS, Under Factor Analysis, Principal Component Analysis method was implemented for the Dimension Reduction and Identification of the Significant Factors for turnover of employees. Results shows that training and team work, monetary issues & promotion, job hopping and lack of loyalty were the common factors perceived by the employees for their turnover. Suggestions are given to curb the turnover issues and retain performing employees.

Burnout and Emotional Intelligence: Their Relationship to Work Performance of Tourism Management Graduates

“…In short, employee burnout can contribute to a negative cycle pattern in employee and strategic performance. Staff turnover, customer satisfaction, loyalty, productivity and profitability are factors that affect employee performance (Sawant & Biwal, 2021). Employee performance is critical in a service organization as they are the public face of the organization and customers typically assess the effectiveness of a service firm by relating it to the behavior and attitudes of its staff.…”