Makeshift markets and grassroots reponsibilization

Gollnhofer, Johanna Franziska; Kuruoğlu, Alev

doi:10.1080/10253866.2018.1462171

Cited by 20 publications

(32 citation statements)

References 56 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…The lack of necessary resources and service exclusion by locals and governments has increased refugees' suffering. Moreover, incorporating refugees as resource providers, integrators and value co-creators (Vargo and Lusch, 2004), rather than resource users only, can reduce tension and anxiety with citizens and (local) governments (Gollnhofer and Kuruoglu, 2018) and transform individual, community and society wellbeing.…”

Section: Integrating Multiple Contexts and Perspectives On Refugeesmentioning

confidence: 99%

“…Service exchange permits resource integration when resources are utilized and shared by actors for well-being co-creation (Chen et al , 2020; Vargo and Lusch, 2004). For example, replenishing refugees' individual resources, such as by rescuing refugees from their sinking boats and providing food and shelter to cater for their needs (Fisk et al , 2018; Gollnhofer and Kuruoglu, 2018), denotes refugees as predominantly service users. Such restocking of resources and achieving a balance point of well-being (Dodge et al , 2012) might be prevented by a lack of fair access to, treatment during and opportunity to exit services along their journey, such as when a rescue vessel's staff is told not “to serve” and take on board any more refugees despite the law.…”

Section: Improving Refugees' Resource and Service Inclusion In Hospitable Service Systems During A Pandemicmentioning

confidence: 99%

“…Partnering should also have positive spill-over effects on refugees' wellbeing (Finsterwalder and Kuppelwieser, 2020b). Citizens can integrate their resources (Gollnhofer and Kuruoglu, 2018) and aid them with the co-creation of services. Citizens are able to directly voice (in the local language) complaints to the service provider if refugee treatment is not fair and equitable (Kabadayi, 2019), such as when the provider oversteps the boundaries of behavior (Finsterwalder and Kuppelwieser, 2020a).…”

Section: Learning From the Present Pandemic For The Futurementioning

confidence: 99%

“…While refugees might encounter hostility and unfair treatment from citizens and/or employees (Kabadayi, 2019) at the micro level , changing perceptions, reducing inequality and protecting each member of society might require a global and, therefore, macro level approach (Gollnhofer and Kuruoglu, 2018): “Inequality starts at the top: in global institutions. Addressing inequality must start by reforming them” (Guterres, cited in Nichols, 2020).…”

Section: Implications For Service Research and Practicementioning

confidence: 99%

“…This is to aid with closing the gap of relieving the suffering of refugees. This is achieved by improving refugees' service experience and well-being when catering to their basic human needs (Fisk et al , 2019; Gollnhofer and Kuruoglu, 2018) during a disaster. This article underscores the role of resources in connection with refugees' service inclusion and their subsequent impact on health and well-being during times of crisis by extending a recently introduced framework (Boenigk et al , 2020).…”

Section: Introductionmentioning

confidence: 99%

See 4 more Smart Citations

Creating hospitable service systems for refugees during a pandemic: leveraging resources for service inclusion

Finsterwalder

Kabadayi

Fisk

et al. 2020

JSTP

View full text Add to dashboard Cite

PurposeThe overarching goal of this paper is to increase awareness among researchers and practitioners that refugees are disproportionally impacted by COVID-19, which increases their suffering. Second, it extends a recently introduced transformative refugee service experience framework by integrating and conceptualizing refugees' resource and service inclusion during a pandemic. Third, it explores lessons learned and implications from the COVID-19 pandemic for the future of service research and practice.Design/methodology/approachThis study synthesizes approaches on refugees, resources and transformative service research to develop an extended framework for addressing one of society's pressing issues during and after pandemics.FindingsRecognizing refugees as providing resources rather than just needing or depleting resources can enable more inclusion. It facilitates refugees' integration into society by drawing on their skills and knowledge. This requires hospitable refugee service systems that enable service inclusion and opportunities for refugee resource integration.Research limitations/implicationsThis article focuses on one vulnerable group in society. However, the extended framework presented warrants broader application to other contexts, such as subsistence marketplaces.Practical implicationsManagers of service businesses and public policymakers should create more inclusive and hospitable service systems for refugees. This may result in redesigning services, changing consumer behavior and reformulating public policy.Social implicationsBetter inclusion and integration of refugees and their resources should increase their individual well-being, reduce social issues in society, increase overall societal well-being and productivity.Originality/valueThis article presents a novel extended framework for service scholars and service providers to increase resource and service inclusion of refugees in a disaster context.

show abstract

Section: Integrating Multiple Contexts and Perspectives On Refugeesmentioning

confidence: 99%

Section: Improving Refugees' Resource and Service Inclusion In Hospitable Service Systems During A Pandemicmentioning

confidence: 99%

Section: Learning From the Present Pandemic For The Futurementioning

confidence: 99%

Section: Implications For Service Research and Practicementioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 3 more Smart Citations

Creating hospitable service systems for refugees during a pandemic: leveraging resources for service inclusion

Finsterwalder

Kabadayi

Fisk

et al. 2020

JSTP

View full text Add to dashboard Cite

show abstract

Retail or consumer responsibility?—Reflections on food waste and food prices among deal‐prone consumers and market actors

2022

View full text Add to dashboard Cite

Supermarkets have been criticized by nongovernmental organizations (NGOs) for pricing tactics that trigger overpurchase, which may subsequently lead to food waste. Some retailers have responded by abolishing price promotions. However, is it the macro-level of the market structure, or the micro-level of the consumer, that is to blame for food waste? With an outset in consumer responsibilization theory and through 24 in-depth qualitative interviews, we explore how consumers and institutional actors perceive the responsibility for food waste in the interface between retailers and consumers, and how this perception has evolved. We identify two responsibility narratives-one that portrays the consumer as a self-governed actor and the other as interdependent on the institutionally shaped context. We uniquely show that over time, a process of hybrid responsibility expansion has led to an extension of the consumer's responsibility into the retailer's domain of action, and vice versa. Findings highlight that responsibilization is not either on the consumers or retailers' side and can expand for both. This provides a nuance and a new contribution to the theory. For businesses, our results imply that abolishing price promotions does not align with consumer's ascription of responsibility. In turn, actions that involve collaborations of actors, including consumers, speak much more to the perception of responsibility expansion.

show abstract

“Do Something Simple for the Climate”: How Collective Counter-Conduct Reproduces Consumer Responsibilization

Döbbe

Cederberg

2023

J Bus Ethics

View full text Add to dashboard Cite

This paper studies consumers’ reactions and resistance to being responsibilized for making climate-friendly food choices. While resistance to consumer responsibilization has been studied from an individual experiential perspective, we examine its collective characteristics. We do this by tracing the controversial marketing campaign of a Swedish poultry producer, encouraging consumers to “do something simple for the climate” by eating chicken rather than beef. In our analysis of social media comments and formal complaints to the consumer protection authority, we mobilize Foucault’s notion of counter-conduct to analyse subtle forms of resistance to consumer responsibilization. We identified four interrelated yet distinct forms of consumer counter-conduct: challenging truth claims, demanding ‘more,’ constructing ‘the misled consumer,’ and rejecting vilification. By theorizing these counter-conducts, we demonstrate how consumers collectively contested both the means and ends of responsibilization—but not the underlying premise of individualized responsibility. Thus, our study helps to explain how consumers’ resistance reproduces, rather than undermines, responsibilization.

show abstract

Makeshift markets and grassroots reponsibilization

Cited by 20 publications

References 56 publications

Creating hospitable service systems for refugees during a pandemic: leveraging resources for service inclusion

Creating hospitable service systems for refugees during a pandemic: leveraging resources for service inclusion

Retail or consumer responsibility?—Reflections on food waste and food prices among deal‐prone consumers and market actors

“Do Something Simple for the Climate”: How Collective Counter-Conduct Reproduces Consumer Responsibilization

Contact Info

Product

Resources

About