Making Meaning of the Mid-Level Administrator Roles in International Student Service Centers

Al-Sharif, Mary Ann Bodine; García, Hugo A.; McNaughtan, Jon

doi:10.1080/00221546.2020.1762155

Cited by 10 publications

(20 citation statements)

References 34 publications

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“…Pal et al (2020) found that international center staff reported the need for international centers to provide additional support for international students other than just focusing on immigration paperwork. Additionally, Bodine Al-Sharif et al (2020) and Castiello-Gutiérrez et al (2020) found that international center staff had a desire to make meaning and utilize an educational approach rather than simply focusing on paperwork.…”

Section: International Students' Experiences On Us Campusesmentioning

confidence: 99%

“…The primary focus of international center staff tends to be to provide support for international students and their related programs (Deschamps & Lee, 2015). Specifically, these responsibilities often include advising, mentoring (McNaughtan et al, 2019;Pal et al, 2020), providing support on immigration matters, program development (Bodine Al-Sharif et al, 2020;Deschamps & Lee, 2015;McNaughtan et al, 2019), academic and social support (Bodine Al-Sharif et al, 2020), and student orientation for international students (Deschamps & Lee, 2015). While the workload of staff within international centers has increased, the number of available resources has not (Pal et al, 2020).…”

Section: International Centersmentioning

confidence: 99%

“…From psychological construct, empowerment in a work setting could be defined as the process for delegating tasks to employees in a way that maximizes their potential to complete their task. As previous research has noted, empowerment was closely tied to the level of creativity, motivation, productivity, responsibility, turnover rate, and a sense of purpose among employees (Albrecht & Andreetta, 2011;Bodine Al-Sharif et al, 2020;McNaughtan et al, 2019;Quinn & Spreitzer, 1997;Whetten & Cameron, 2015;Zhang & Bartol, 2010). The empowerment framework has been utilized for over 20 years by practitioners and scholars alike to measure the relationship between the constructs of empowerment and desirable outcomes in settings from health care (Laschinger & Finegan, 2005) to manufacturing (Psoinos & Smithson, 2002).…”

Section: Theoretical Frameworkmentioning

confidence: 99%

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García

McNaughtan

et al. 2021

jis

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Colleges across the world have increased the representation of international students. This increase is associated with a desire to globalize, while others see international student growth as an opportunity for additional revenue, with some past research labeling these students the “cash cow." The services offered to these students has been called into question and little research has been dedicated to the supports that institutions offer. Some institutions have sought to centralize the supports they give students through the development of a center dedicated to international students, that is led by a director or manager. Our study focuses on the role and empowerment of these international center leaders. We utilized a multi-institution case study approach, guided by the empowerment framework. Findings include international center directors reporting their sense of empowerment is founded in their desire to serve, sense of autonomy and the sense of meaning they find engaging in the work.

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Section: International Students' Experiences On Us Campusesmentioning

confidence: 99%

Section: International Centersmentioning

confidence: 99%

Section: Theoretical Frameworkmentioning

confidence: 99%

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García

McNaughtan

et al. 2021

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“…In contrast, research analyzing Higher Education internationalization policies focuses more on the gap between policy contents and its implementation, policy context, and policy history (Green, 2015;Hauptman Komotar, 2019;Sanders, 2019). Moreover, how mid-level administrators working in international student service centers make meaning of their roles and perceive their institutions' support (Bodine Al-Sharif et al, 2021). If internationalization of Higher Education and organizations are linked, previous studies analyze the effectiveness of organizations (Saito & SoungHee, 2019) and organizational pressure (Guri-Rosenblit, 2015;Zapp & Ramirez, 2019).…”

Section: Introductionmentioning

confidence: 99%

Internationalization of Higher Education: A Case Study on Media Utilization, Policies Consistency and Stakeholders’ Insights in Indonesia

Nurhaeni

Anggreni

Kusumawati³

et al. 2021

J. Bina Praja

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The research discusses media utilization and contents for supporting the internationalization, the consistency of internationalization policies at the macro-level (Ministry), mezzo-level (Directorate General), and micro-level (Sebelas Maret University or known as UNS), and the stakeholders' insights of the internationalization of Higher Education. The data were obtained through in-depth interviews and documentation, and a descriptive-qualitative analysis technique was used. The results showed that UNS utilized various media to support internationalization, namely visual media, auditory media, audiovisual media, and other new media. Media contents include academic information, international research collaboration, and intercultural activities. Policy consistency from macro to micro levels took place only at the activity level, whereas there is no consistency in the mission, strategies, policies, and programs. The stakeholders' insights varied from understanding internationalization entirely as a goal, strategies, activities, media, and intra-cultural dimension standardized at the world level until the internationalization dimension. The implication of this research is the need to harmonize policies at all levels of the organization. Besides, the content of the media should be adjusted to the indicators of internationalization.

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“…These professionals are not only tasked with implementing programs but are expected to navigate institutional politics and “bridge the gap between university policymakers and frontline staff” (Mather et al, 2009, p. 244). While MLSAA occupy the largest classification in student affairs, their experience and influence are less delimited and understood (Bodine Al-Sharif et al, 2020; Rosser, 2000; Rosser & Javinar, 2003; Young, 1990). Although their experiences are less documented in academic literature, their experiences are often found to be most reflective of the overall culture of an institution or larger field (Anicich & Hirsh, 2017; Mather et al, 2009; Tyrell, 2014).…”

mentioning

confidence: 99%

Views from the middle: Racialized experiences of midlevel student affairs administrators.

Bazner¹

2022

Journal of Diversity in Higher Education

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The continued underrepresentation of student affairs Professionals of Color poses an ongoing challenge to fully realize the supposed values of social justice and inclusion in student affairs. Midlevel student affairs administrators provide a unique experiential lens to better understand organizational culture, critique structures, and challenge existing dominant practices. Using narrative inquiry, this study explored the professional and personal experiences of seven racially minoritized midlevel student affairs professionals. Analysis using Ray's Theory of Racialized Organizations reveals ongoing issues of intrapersonal racism and illuminate how institutional structures further contributed to racialization of the participants. Four main themes are identified: racialized middleness, organizational conditions, intrapersonal relationships, and navigating unwritten rules of the field. Findings also draw important considerations for improved practice beyond campus communities. Implications for institutional leaders, graduate preparation programs, and the responsibility White folks must take on are provided. Additional considerations for future research are also discussed.

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Making Meaning of the Mid-Level Administrator Roles in International Student Service Centers

Cited by 10 publications

References 34 publications

Empowered to Serve?

Empowered to Serve?

Internationalization of Higher Education: A Case Study on Media Utilization, Policies Consistency and Stakeholders’ Insights in Indonesia

Views from the middle: Racialized experiences of midlevel student affairs administrators.

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