“…The importance of personalised care, and the patient-centred and holistic approach advocated by CAM are particularly noted in the UK [19,25,58,59,116,117], Norway [118], Germany [77,119], Israel [120] and Switzerland [121]. Additionally, the provision of explanatory frameworks, which often constitute an integral part of the 'package of care' [23], can be central to the ways some CAM users make sense of their illness and its treatment [28,80,106,109].…”