Malaysian consumers' credit card usage behavior

Abstract

Purpose -Despite the spread in usage and ownership of credit cards, few studies have examined its effect on consumer debt in developing nations. The main purpose of this paper is to understand consumers' attitude and spending behavior using credit cards. Design/methodology/approach -This study is based on a questionnaire survey conducted in Malaysia. Based on an extensive review of literature, a model is developed to identify the psychographic factors that influence the consumer attitudes toward using credit cards. Findings -The paper found support for some of the theoretical expectations and lends support to some of the earlier deviations reported in the literature. Practical implications -The findings are likely to be important to banks and financial institutions issuing credit cards, as they help managers to have a better understanding of cardholders in Malaysia and their attitude and behavior toward usage of credit cards. Originality/value -This paper makes a valuable contribution given the fact that there is a dearth of empirical studies of this nature focusing on Malaysia.

Influence of mall attributes and demographics on Indian consumers’ mall involvement behavior: An exploratory study

“…93 Mall intercept technique has been used widely in research studies for data collection. 27,94,95 Fifteen malls were selected (three in each city). The respondents were contacted on weekends and requested to participate in the survey.…”

Credit Card Ownership and Usage Behaviour in Botswana

“…al. 2012;Subramaniam and Marimuthu, 2010;Ahmed et al 2010). This method is considered to be generally free of systematic bias and it gives respondents a sense of anonymity (Khare et.…”

Money attitudes, credit card and compulsive buying behaviour: a study on Indian consumers

“…Credit card use relates to dimensions like convenience, payment and flexibility. People use credit cards for both functional and symbolic reasons (Meidan and Davos, 1994;Worthington et al, 2007;Gan et al, 2008;Wickramasinghe and Gurugamage, 2009;Ahmed et al, 2010). The current research examines the influence of money attitudes on…”

“…However, credit card use and ownership remains limited in developing countries. Research in different countries suggests lifestyle and demographics factors in predicting consumers' adoption of credit cards (Chan, 1997;Wickramasinghe and Gurugamage, 2009;Ahmed et al, 2010;Foscht et al, 2010;Pulina, 2011). Delener and Katzenstein (1994) studied credit card use among Hispanic and Asians.…”

“…An examination of literature suggests that credit cards are associated with prestige, status, and power (Wickramasinghe and Gurugamage, 2009;Ahmed et al, 2010;Nga et al, 2011) and consumers use credit cards to exhibit their position in society (Willis and Worthington, 2006). Credit cards enable people to overspend and acquire products to improve their self-esteem (Phau and Woo, 2008;Foscht et al, 2010;Pulina, 2011).…”