Management accounting and performance measures in Japanese banks

Hussain, Mostaque M.; Gunasekaran, Angappa

doi:10.1108/09604520210434848

Cited by 13 publications

(6 citation statements)

References 10 publications

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“…In addition, qualitative follow up from respondents was done. Unreliable items were deleted and modifications wherever necessary were made (Hussain et al, 2002). The research model is shown in the figure:…”

Section: Methodsmentioning

confidence: 99%

Performance measurement due to IT adoption

Behera

Nayak

Das

2015

Business Process Management Journal

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Purpose – The purpose of this paper is to provide an analysis on the relationship between information technology (IT) adoption and its usage and firm performance (banking and software firm) in India. Firm performance was measured with the help of three important variables: efficiency, effectiveness and productivity. Each one of the above has been described with a set of pretested questionnaires. Banks in India, in particular are geared for comprehensive banking solutions with extensive branch networks. Result from statistical analysis was validated with that achieved from ANN modeling. Design/methodology/approach – Survey instrument was pilot tested. The pilot survey was administered to 20 randomly selected Indian service firms, whose Standard Industrial Classification codes were 6,021 (nationalized commercial Banks) and 7,371 (software firms). A 50 percent response rate was received. Internal reliability using Cronbach’s α was carried out for the entire set of responses from the pilot study. In addition, qualitative follow up from respondents was done. Unreliable items were deleted and modifications wherever necessary were made. Findings – The research finds two important results with respect to IT adoption and firm performance. The first result is that service firms who implemented IT tools and techniques early achieved more turnover thereby greater market share from innovation/adoption (world-first and, to some extent India-first). These firms are able to better commercialize their service even if their most important innovations/adoptions supported by vendor’s to some extent. The second result is that service firms, which introduce new services, even if the service is already on the national or international front, derived more commercial sales from innovation, thus achieving more firm performance. Therefore, late followers (firm-first) would have higher sales from innovation by introducing services with high original content. Originality/value – Performance is measured due to IT adoption.

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Section: Methodsmentioning

confidence: 99%

Performance measurement due to IT adoption

Behera

Nayak

Das

2015

Business Process Management Journal

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“…In addition, qualitative follow-up with respondents was done. Unreliable items were deleted and modifications, wherever necessary, were made (Hussain & Gunasekaran, 2002).…”

Section: Methodology Of the Present Studymentioning

confidence: 99%

An Empirical Study of the Impact of IT on Performance in Indian Service Industries

et al. 2015

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An analysis of the relationship between information technology (IT) adoption and usage in Indian banking and software firms reveals the impact of IT in terms of efficiency, effectiveness, and productivity. The findings of a study of 125 service firms suggest that IT usage has a positive linear relationship with organizational performance, and that organizational performance has a positive correlation with such factors as staff attitude toward IT usage. In addition, tenure of IT adoption and utility of IT contributes significantly toward enhanced service performance. ©2015 Wiley Periodicals, Inc.

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“…Customer relationship management (CRM) produces customer equity. Three major drivers of customer equity are (i) value equity, (ii) brand equity and (iii) relationship equity (Hussain & Gunasekaran, 2002). Deregulation and innovation have opened up the financial sector.…”

Section: Review Of Literaturementioning

confidence: 99%

Performance of Indian Service Industries Due to IT Adoption

Behera

Nayak

Das

2016

Global Business Review

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This research develops principles for an evaluation criterion of the performance of a service firm. The aim of this article is to provide an analysis on the relationship between information technology (IT) adoption and its usage and firm performance (banking and software firm) in India. Firm performance was measured with the help of three important variables: efficiency, effectiveness and profitability. Each one of the above has been described with a set of pretested questionnaires. Banks in India in particular are geared for comprehensive banking solutions with extensive branch networks. The result from statistical analysis was validated with that achieved from artificial neural network (ANN) modelling.

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Management accounting and performance measures in Japanese banks

Cited by 13 publications

References 10 publications

Performance measurement due to IT adoption

Performance measurement due to IT adoption

An Empirical Study of the Impact of IT on Performance in Indian Service Industries

Performance of Indian Service Industries Due to IT Adoption

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