Management and Production Engineering Review

Abstract

Up to date, workload and worker performance in Small Medium-sized Enterprise (SMEs) was assessed manually. KESAN (Kansei Engineering-based Sensor for Agroindustry) was developed as a tool to assess worker workload and performance. The latest prototype of KESAN was established. As the final step prior to the full-scale mass production, an industrial design was required and must be designed based on the validation to user needs. This research proposed an industrial design for mass production of KESAN using Kano model and Quality Function Deployment (QFD). The user needs was extracted from attributive analysis of Kano model. The matrix of House of Quality (HOQ) was utilized to connect the user needs and technical requirement. The research result validated Thirteen (13) user need attributes. The most important attribute was desktop application as an integrated decision support system. Fourteen (14) technical requirement attributes were identified to fulfil the user needs. Finally, a prototype was developed based on product final specification and prioritized technical requirements. The SMEs's manager could use the prototype for workplace environmental management.