Management and the management of information, knowledge‐based and library services 2002

Ward, Patricia Layzell

doi:10.1108/01435120310464853

Cited by 10 publications

(3 citation statements)

References 211 publications

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“…Furthermore, the method through which a library can focus on a relatively small number of “carefully” chosen measurements that are aligned with its mission and strategies, and they provide a quick but comprehensive picture of library performance, is the balance scorecard approach (Self, 2004). Performance measurement approaches of academic libraries (Kyrillidou and Blixrud, 1999; Wilson et al , 2000; Blixrud, 2001; Eustace, 2003; Layzell Ward, 2003: Ryan, 2007) include, among others the ISO 11620:1998 and ISO 2789:2003, the IFLA handbooks and the directives[3] by IFLA, ARL, ACRL, the academic libraries in Australia and in Great Britain, as well as national evaluation frameworks (see Poll, 2008) and the European projects and programmes[4] In Greece MOPAB[5] provides performance measurement indicators for the academic libraries.…”

Section: Approaches To Managing Quality In Academic Librariesmentioning

confidence: 99%

Issues and perceptions for ISO 9000 implementation in Greek academic libraries

Κωσταγιόλας

Κίτσιου

2008

Library Management

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PurposeQuality has been defined in many different ways and it forms a complex and subjective concept, incorporating at any given time the true (expressed and implied) needs of all those involved. A possible approach in the context of library and information services is the implementation of a well‐known quality management system such as the ISO 9001:2000. This paper aims to investigate and empirically assess the current issues and the perceptions for quality management systems implementation in Greek academic libraries.Design/methodology/approachAn empirical qualitative survey based on the development of a questionnaire for semi‐structured interviews with the directors of Greek academic libraries. The study was conducted during the third quarter of 2007 in regard to the effects of quality management system implementation.FindingsThe comparisons between approaches to, and perceptions of, quality management need to be balanced. An interest for ISO 9000:2000/ISO 9001:2000 has been observed in academic libraries in Greece.Practical implicationsThe study of the current attempts for implementing quality management systems as well as evidence about perceptions regarding ISO 9000:2000 of libraries directors may aid in the development of policies for quality management in academic libraries in Greece.Originality/valueThis paper provides information for ISO 9001:2000 implementation in Greek academic libraries and empirical results about the perceptions of Greek academic library directors based on semi‐structured interviews.

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Section: Approaches To Managing Quality In Academic Librariesmentioning

confidence: 99%

Issues and perceptions for ISO 9000 implementation in Greek academic libraries

Κωσταγιόλας

Κίτσιου

2008

Library Management

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“…A total of 202 useable surveys were collected with 48 rejections, which gave a response rate of 80 per cent. 20) , Garbutt (1996), Shutler and Gawford (1998), Deiry and Philips (1998), Peter (1999), Johnson andGolomski (1999), Gatfield (1999), Hasan and Shariff (2000), McAdam and Welsh (2000), Brennan (2001, Srikanth and Dairymble (2003), Ward (2003), Stella (2004), Lomes (2004), Sakthivel et al (2005), Emiliani (2005), Temponi (2006), Mizikaci (2006), Thakkar et al (2006). 36.…”

Section: The Variables Measures and Inquiry Processmentioning

confidence: 99%

“…40. Top management commitment (Leadership)( 17) Zairi (1995), , Teare (1998), Johnson and Golomski (1999), Wella (1999), MBNQA (1999), Hwarng (2000), McAdam and Welsh (2000), Avdjieva and Wilson (2002), Ward (2003), Lomes (2004), Shirvani (2004), Sakthivel et al (2005), Emiliani (2005), Konidari and Abernot (2006), Temponi (2006). 41.…”

Section: The Variables Measures and Inquiry Processmentioning

confidence: 99%

Identification of Attributes of TQM in an Educational Institute

Sindwani

Singh

Grover

2011

International Journal of Service Science, Management, Engineering, and Technology

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This paper examines and proposes a list of attributes of Total Quality Management (TQM) in an educational institute, and develops a model for the benefit of researchers and academicians. Even though there have been a large number of papers published related to TQM, none of the papers focused on documenting the attributes of TQM in educational institutes using statistical methods. The paper investigates and lists 42 attributes of TQM in educational institutions. A quantitative study, involving the administration of a survey was conducted. The survey instrument consisted of 42 items and was prepared on the basis of attributes of TQM found during Literature Review. The application of Factor Analysis technique is illustrated for grouping the various attributes into Factors. The results of this study will help in a smoother penetration of TQM programs in educational institutes. The period of study is from 1995-2006. Considering the gamut of publications, TQM implementation has seen a steady growth and appears to be heading towards its maturity level.

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Creating Access to Invisible Special Collections: Using Participatory Management to Reduce a Backlog

Lundy

Hollis

2004

The Journal of Academic Librarianship

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Management and the management of information, knowledge‐based and library services 2002

Cited by 10 publications

References 211 publications

Issues and perceptions for ISO 9000 implementation in Greek academic libraries

Issues and perceptions for ISO 9000 implementation in Greek academic libraries

Identification of Attributes of TQM in an Educational Institute

Creating Access to Invisible Special Collections: Using Participatory Management to Reduce a Backlog

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