Management of Educational Needs of Employees in the Electronics Industry Using English e-Learning Website Programs

Abstract

This chapter explores whether customer satisfaction is achieved by English e-learning websites by investigating the views of the employees of Taiwanese electronics corporations who have taken English e-learning training courses. The service quality model of Parasuraman, Zeithaml, and Berry and the technology acceptance model (TAM) were adopted to examine their satisfaction levels. First, in order to provide indicators for perceived ease of use (PEOU) and perceived usefulness (PU) in the TAM, five elements of intangible service quality were utilized, namely reliability, assurance, tangibles, empathy, and responsiveness, indicated in the SERVQUAL model. Second, in order to measure PEOU, PU, and behavioral intention to use under the TAM, a survey was distributed among electronics industry workers at Taiwan's Hsinchu Science and Industrial Park. The survey data yielded the following key findings: the users' PU was significantly influenced by PEOU, tangibles, and responsiveness; their PEOU was significantly impacted by assurance, tangibles, and reliability; their PU and behavioral intention to use were significantly influenced by PEOU; their system usage and behavioral intention to use were significantly influenced by PU; and their system usage was significantly impacted by their behavioral intention to use. Overall, the study proposed 13 hypotheses, of which 10 were supported.

An Empirical Study of How the Learning Attitudes of College Students toward English E-Tutoring Websites Affect Site Sustainability

“…The demands of consumers with respect to high-quality digital products must be taken into account and satisfied in the manufacturing of such products, with the designers of the products being sure to incorporate ideas from a wide range of different consumers. In addition, the creative and aesthetic designs of such products should be enhanced as much as possible in terms of their technological capability, and the users of such products should be assisted in solving any system issues, with comprehensive digital product design services being offered by the company in order to ensure sustainability (as shown below in Figure 5) [6,55]. increased.…”

“…All four of the above types of factors and 10 evaluation criteria must be considered in digital product design such that a given digital product will satisfy the demands of the market and be suitable for social development and production [55]. The 10 criteria are (1) security, (2) reliability, (3) access, (4) communication, (5) courtesy, (6) tangibles, (7) competence, (8) responsiveness, (9) credibility, and (10) understanding.…”

How Much Do Emotional, Behavioral, and Cognitive Factors Actually Impact College Student Attitudes towards English Language Learning? A Quantitative and Qualitative Study

“…A large number of studies on language attitudes have been conducted over the past 50 years because of the growing relation between the importance of language use and the nature of individuals, such as students' attitude toward different teaching strategies [5][6][7][8][9][10][11][12], students' attitude towards reading [13,14], writing [15] and Utilization of iPad [16], relationship between attitudes and motivation [17,18]. In his great work "Principles of Language Learning and Teaching", Brown (1994) [19] stated that "attitudes are the result of parents' and peers' attitudes, contact with people who are different in any number of ways, and interacting affective factors in the human experience".…”