Managerial models for disaster and humanitarian operations: enhancing empirical validation through case studies of disaster responses in Haiti

Abstract

PurposeThe research areas of humanitarian supply chain (HSC) and disaster and humanitarian operations (DHO) have evolved through the use of managerial models. Recent studies, however, point to the need for the empirical validation of such managerial models in real-life scenarios. Therefore, the present study aims to investigate the validation of recent managerial models based on empirical data of two disasters in Haiti: the earthquake in 2010 and Hurricane Matthew in 2016.Design/methodology/approachThis research developed two case studies from the perspective of the Brazilian Navy (BN), a part of the Brazilian Armed Forces that led the United Nations Mission for Stabilization in Haiti (MINUSTAH) in both disasters. The case studies focused on empirically validating managerial models for stakeholder identification, stakeholder satisfaction, response processes, strategies for collaboration and the integration of these models.FindingsThe results revealed that compared to the response to the earthquake in 2010, the response to Hurricane Matthew in 2016 was superior. The collaborative strategies of the BN and other stakeholders used after the earthquake were more reactive, while the strategies after Hurricane Matthew aimed more at planning and anticipating adverse situations.Originality/valueThis research reinforces the investigated managerial models and indicates their suitability as planning tools for practitioners of HSC and DHO, which is essential for the further development of academic contributions related to integrating the models into more robust solutions.

Services for drought: the co-creation value of adopting process model as a tool to improve the “Carro Pipa” operation in Brazil

“…These issues are consistent with those already observed in the engagement of the military in DHO, as presented by Fontainha et al (2022), Moreira et al (2022) and Costa et al (2017). Therefore, the process models described in this work might contribute to the improvement of the "Carro Pipa" operation with a potential direct impact on the beneficiary, the primary stakeholder in disaster response, as argued by Cardoso et al (2023).…”

“…Among the different tools considered in the literature to improve DHO, argue that process models contribute to guiding DHO planning, the standardisation of the organisational processes, and a transparent structure to foster stakeholder collaboration in DHO. Although other studies have also explored the analysis of DHO using process models from a managerial perspective (Costa et al, 2017;Moreira et al, 2022), these studies did not explicitly acknowledge the value of co-creation in terms of developing DHO improvements and innovations.…”

Modelo Genérico E Padronizado Para Acionamento Dos Stakeholders Militar E Governo Em Resposta a Desastres: Casos Nacionais E Internacionais

“…Ao adotar um modelo de processos AS IS genérico para todos os casos de acionamento, a pesquisa delimita a necessidade de não excluir nenhum processo presente em qualquer uma das 11 é que o modelo de processos AS IS de Fontainha et al (2022) é considerado genérico por ter sido desenvolvido a partir de uma revisão sistemática de literatura de diversos modelos de processos de resposta a desastres no mundo, ao passo que a presente pesquisa resulta em um modelo de processos AS IS que é genérico por ter sido desenvolvido a partir de 15 casos de resposta a desastres reais no Brasil.…”

“…Apesar da diversidade de atuação de ambos os stakeholders, é reconhecido internacionalmente que o início da resposta a desastres mais rápida resulta em maiores chances de encontrar sobreviventes (RIBEIRO et al 2011), o que demonstra o importante valor do rápido acionamento dos stakeholders. Costa et al (2017, Moreira et al (2022) e Nascimento et al (2022 são alguns exemplos de pesquisas científicas em OHD que investigaram a atuação dos militares sob a perspectiva de modelos de processo. Estas pesquisas destacam os desafios relacionados a padronização da resposta a desastres e enfatizam a necessidade de detalhamento da análise dos XLIII ENCONTRO NACIONAL DE ENGENHARIA DE PRODUÇÃO "A contribuição da engenharia de produção para desenvolvimento sustentável das organizações: Cadeias Circulares, sustentabilidade e tecnologias" Fortaleza, Ceará, Brasil, 17 a 20 de outubro de 2023.…”