Managing Changes for Service Based Business Processes

Abstract

Abstract-In this paper, we propose an approach to deal with the change management for service oriented business processes. Beyond existing work, the proposed approach highlights the dependencies between services and business processes. A service oriented business process model is devised for capturing the major characteristics of change management in service oriented context. The taxonomy for the changes associated with services and business processes is presented. A set of change impact patterns are specified and the functions for calculating impact scopes of a change are defined. With the help of the change taxonomy and the change impact patterns, the ripple effect of changes of the business processes and services can be clearly analyzed. This research provides a step progress for change management in the service oriented environment.

Managing Changes in Service Oriented Virtual Organizations

“…Therefore, developing and designing high-level processes, based on the Information Technology Service Management (ITSM) best practices for managing change, offer the most potential for facilitating change in SOVO business processes and services. Various researchers (Akram, Bouguettaya, Liu, Haller, & Rosenberg, 2010;Dumitraş et al, 2007;Liu & Bouguettaya, 2007;Tripathi & Hinkelmann, 2007;Wang, Zhang, & Ge, 2010;Wang, Yang, & Zhao, 2010) have investigated changes in SOA and VOs by categorizing the types, triggers, and impact of changes, and providing a model for reacting to change. However, to the best of our knowledge, no other research provides a step-by-step change process that follows best practices and focuses on the change process, control procedures, collaboration, and automation in a multiorganizational environment (i.e., among different partners).…”

A Collaborative Framework for Managing Run-Time Changes in Enterprise Web Services

“…Functions for deriving impact scopes of a service change and a process change have been defined. This approach can be used as the foundation to analyze and control the ripple effect of changes of business processes and services [6]. Praveen K. Muthuswamy developed change scheduling algorithms that seek to attain the "change capacity" of the system.…”