Managing crisis communication by tourism actors in the new normal era at the beaches of Yogyakarta

Abstract

Yogyakarta is one of the destinations in Indonesia affected by the Covid-19. Currently, tourist objects in Yogyakarta are gradually starting to open to the public, and one of them is beach tourism, although it can lead to a new cluster risk of the spread of Covid-19. According to the Texas Medical Association, traveling to a beach is included in a moderate risk with a score of 5-6, and health protocols are still required. Applying the crisis management and crisis communication model of Coombs, J, Holladay, this study analyzes how tourism actors manage crisis communication at the beaches of Yogyakarta in the new normal era. A qualitative case study approach was used to illustrate that crisis communication management is an effort to manage a crisis to provide solutions to the beach tourism due to the Covid-19. Crisis management consists of stages, for example, pre-crisis, crisis, and post-crisis. Through these stages, tourism actors and tourists can determine steps they must prepare for during the Covid-19 crisis. In order to resolve the crisis during the pandemic, it is necessary to adopt new habits by tourism actors and tourists. New habits need to be communicated directly or through existing media because communication is essential in crisis resolution.

Intensitas Terpaan Informasi Regulasi Pemerintah Tentang Perubahan Durasi Karantina Di Indonesia Pada Media Elektronik Terhadap Minat Berwisata Kaum Millenial Ke Luar Negeri

“…Dikutip dari buku Diskursus Covid-19 dalam Perspektif Komunikasi (2020), Covid-19 juga menginisiasi munculnya empat poin dalam Mega Shifts Consumer Behavior, yakni 1) Stay At Home Lifestyle (menyarankan masyarakat agar mencari solusi agar aktivitas bisa dikerjakan di rumah), 2) Bottom of the Pyramid (keadaan dimana kebutuhan akan sehat dan selamat menjadi prioritas), 3) Go Virtual (mengerjakan segala aktivitas berdasarkan internet-based), dan 4) Emphatic Society (melahirkan masyarakat yang penuh empati terhadap lingkungan sekitar (Wijayanti et al, 2020).…”