Managing organizational culture requirement for Business Continuity Management (BCM) implementation Using Goal-Question-Metric (GQM) approach

Abstract

Today's Information and CommunicationTechnology (ICT) growth is increasing and has raised the needs for service quality, reliability and availability. Together, with the current global economics Business Continuity Management (BCM) become a crucial requirement to an organization. Apart from the technological aspect in BCM, Malaysian IT Organization must enforce the information security management and awareness of BCM by considering organization culture values. Preparing the organization to BCM is a vital part to the management to be considered. Accessing and understanding the organizational culture values during the BCM setup stage may help to improve the effectiveness of BCM implementation in the organization. Therefore, this paper presents the organizational culture metrics model using Goal-Question-Metric (GQM) approach to measure the readiness of the organization to implement BCM and also towards the BCM compliance.

Critical Functions in Ensuring Effective Business Continuity Management. Evidence From Romanian Companies

“…Keeping in mind the numerous advantages that BCM implementation brings to an organization, it must also be acknowledged that this process supposes some weak points, as according to Mansol, Alwi, and Ismail (2016), their frequency in practice being a high one: a deficient assistance from the senior management's part; a scarce amount of financial resources for the enforcement of contingency procedures; an ambiguous understanding of the tasks related to the set up and running of the BCM activities; an unsuitable allocation of responsibility to the specialized team and not to the line management; unsatisfactory training processes as well as inappropriate exercising and testing of the BCM. Ghandour (2014) strengthened this point and claimed that the success or breakdown of BCM is highly determined by an organization's human resources, the participation of people in BCM processes as well as the receival and adoption of BCM at all organizational levels.…”