Managing the New Public Services 1996
DOI: 10.1007/978-1-349-24723-3_2
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Managing Private and Public Organisations

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Cited by 35 publications
(38 citation statements)
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“…The above considerations as well as the absence of market pressures and competition account for the scant relevance of the profit measure and of traditional financial viability measures in the public sector. Profit is not the goal but a constraint for public-sector entities (Farnham & Horton, 1996;Guthrie, 1998;Guthrie & Johnson, 1994;Lewis, 1995;Ma & Matthews, 1993). The primary objective of public-sector organizations is to deliver services rather than generate profit.…”
Section: Public Versus Private: the Ongoing Debatementioning
confidence: 96%
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“…The above considerations as well as the absence of market pressures and competition account for the scant relevance of the profit measure and of traditional financial viability measures in the public sector. Profit is not the goal but a constraint for public-sector entities (Farnham & Horton, 1996;Guthrie, 1998;Guthrie & Johnson, 1994;Lewis, 1995;Ma & Matthews, 1993). The primary objective of public-sector organizations is to deliver services rather than generate profit.…”
Section: Public Versus Private: the Ongoing Debatementioning
confidence: 96%
“…By the same token, contracting-out activities can be at risk of de-focalizing communication on strategies and results that become fragmented among different legal entities. Governments, moreover, will perform a variety of activities and set multiple goals to address the different constituents' needs (Boyne, 2002;Farnham & Horton, 1996;Ferlie et al, 1996). As a consequence, accounting for public-sector performance will require the consideration of both financial and nonfinancial aspects, and different dimensions within those aspects.…”
Section: Public Versus Private: the Ongoing Debatementioning
confidence: 98%
“…According to Nutt and Backoff (1993), 'this ambiguity provides a sharp distinction between strategic management in public and in private organizations'. Public sector managers have multiple goals imposed upon them by the numerous stakeholders, whereas Farnham and Horton (1996) argue that private firms pursue the single goal of profit: 'it is success-or failure-in the market which is ultimately the measure of effective private business management, nothing else'. By contrast public agencies are pushed and pulled in many directions simultaneously and their managers need to balance conflicting objectives.…”
Section: Goals Definitionmentioning
confidence: 98%
“…Metcalfe (1993) argues that 'government operates through networks Buchanan 1975;Fottler 1981;Rainey 1983;Rainey et al 1976;Boyne 2002;Bozeman and Kingsley 1998;Farnham and Horton 1996;Bozeman and Scott 1996;Bozeman et al 1992;Bretschneider 1990 3 Bozeman and Bretschneider 1986;Fottler 1981;Kenny et al 1987;Rainey et al 1976;Ross 1988;Willcocks 1994;Box 1999;Gauch 1993;Bretschneider 1990 of interdependent organizations rather than through independent organizations which simply pursue their own objectives'. Furthermore, the requirements of the various external constituencies are likely to conflict (e.g., taxpayers and service recipients, consumer groups and producer groups).…”
Section: Relations Within and Across Organizational Boundariesmentioning
confidence: 98%
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