“…Also called the marketing mix, the 4 P framework has been described as “a thumbnail sketch, an encapsulation, a precis, nothing less than marketing in miniature, the subject in a nutshell” (Miles and Nilsson, in Brown et al 2018 , p. 1339). Although not without its critics (e.g., Miles and Nilsson, in Brown et al 2018 ; Moeller 2006 ; O'Malley and Patterson 1998 ), there is broad agreement that the 4 P framework has dominated marketing thought and strongly influenced how marketing theory and practice have developed (see expansive reviews of the literature in Goi 2009 ; also Groenroos 1994 , O'Malley and Patterson 1998 ). The 4 Ps are implicit in the definition of marketing developed by the American Marketing Association (AMA Board of Directors): “ Marketing is the activity, set of institutions, and processes for creating, communicating [ promotion ], delivering [ plac e], and exchanging [ price ] offerings [ products ] that have value for customers, clients, partners, and society at large.”(American Marketing Association, "Definition of Marketing," 2016 ).…”