Marriage Services at The Office of Religious In The Pandemic Era Of Covid-19

Abstract

The Covid-19 pandemic has caused major changes in almost all aspects of human life, including the implementation of public services. Government policies that implement work from home (WFH) for government agencies located in areas with a certain risk of transmission, have caused public service activities to undergo changes. public services during the Covid-19 pandemic while maintaining health protocols has become a separate issue and has led to many innovations in the field of public services. One of the public services affected during the Covid-19 pandemic is marriage services at the Office of Religious Affairs (KUA). Complaints from a number of communitiesaimed at marriage services at the KUA with suspected maladministration. This study aims to analyze marriage services at the KUA during the Covid-19 pandemic. The study was conducted using the literature study method with data sources for journal articles, government agency websites and related documents. Since the beginning of the pandemic period, the implementation of marriage services at the KUA has been regulated by three circular letters from the Director General of Islamic Community Guidance at the Ministry of Religion, taking into account developments in the condition of the community. Online marriage registration is optimized, and is demonstrated by the high rate of registration of marriage registrations during the Covid-19 pandemic.

Sub-District Government Bureaucracy and Public Services Performance During the COVID-19

“…Many government regulations have been issued to combat the spread of this virus, which clearly has an impact on the quality of public services provided by service providers. Improving the quality of public services will be one of the initiatives to prevent the spread of this virus (Dorni et al 2020).…”

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government organizations located in areas with a high risk of transmission have forced adjustments in public sector operations. Providing public services during the COVID-19 pandemic by adhering to health norms is a challenge in itself which brings some progress in the field of public services (Dorni et al 2020).The southeast Asian local government's approach to dealing with the COVID-19 crisis is to use the framework of good governance principles and, as a result, determine the drivers of the success of the plan in each country. Each country has different plans to address epidemics around the world (Al-Hamdi et al 2022).

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“…government organizations located in areas with a high risk of transmission have forced adjustments in public sector operations. Providing public services during the COVID-19 pandemic by adhering to health norms is a challenge in itself which brings some progress in the field of public services (Dorni et al 2020).…”