Marxism: The Unity of Theory and Practice

Modular Service Design of Information Technology-Enabled Services

“…Still, what could we achieve if we purposefully, using the literature and research methods, developed theory-ingrained methods for service design, and how would this change service design practice? Kurt Lewin argued in the 1940s that “there is nothing more practical than a good theory” (Hunt 1987). We believe that this is also true for service design methods and the practice of service design.…”

Poetic Resistance: Juxtaposing Personal and Professional Discursive Constructions in a Practice Context

“…On the other hand, many practitioners are aware that there are important and often untold stories that arise from what Schön (1983Schön ( ,1987 calls the 'swamp'; the messy, low ground of practice. Such stories are discerned through an epistemological position that begins with the experience of the practitioner, and an "inside-out" rather than an "outside-in" perspective (Hunt, 1987). This presents a challenge for practitioners because the stories about practice learned in health professional schools, and sanctioned by regulatory bodies, often fail to acknowledge practitioners' experience and the messy stories of practice.…”