Maturity Assessment of Business/IT Alignment Using Fuzzy Expert System

Business and Information Technology Alignment Measurement - A Recent Literature Review

“…It could be due to the high ambiguity of the comprehensive vision of the alignment in an enterprise scenario. The remaining reviewed articles are distributed in quantitative approaches in [9,13,15,21,23,24,27] (32%) and a mix of quantitative/qualitative approaches in [8,12,14,18] (18%). The mixed nature could address a diagnosis with a more exact classification of the alignment levels, including a wide range of aspects that are defined as not only technically oriented.…”

“…This show that measuring alignment of the current organizational and IT elements is the main objective of the BITA measurement processes. Even though the explicit assessment of the future state or To-Be is presented as the base for performance improvement, only three works [8,20,21] address alignment at this time-pitch. For instance, a fuzzy logic method is used in [8] to predict the future state based on the As-Is and the alignment sequence.…”

“…Even though the explicit assessment of the future state or To-Be is presented as the base for performance improvement, only three works [8,20,21] address alignment at this time-pitch. For instance, a fuzzy logic method is used in [8] to predict the future state based on the As-Is and the alignment sequence. The contributions of these three works are important because one of the main BITA measurement objectives is to establish a path for future action, but in general most of the methods only gives a diagnosis at the As-Is state.…”

“…Second, the SAM in [8,9,12,14,[16][17][18][19][20][21][22][25][26][27][28][29] in which the aligned domains are: Business Strategy, IT strategy, Business Infrastructure, IT infrastructure.…”

“…In this review we found that in the 100% of the BITA measurement approaches, the classical-internal alignment level is the focus, only one approach of BITA measurement in [8] is related with the future state through a fuzzy logic expert system and there is no explicit focus on the external environment alignment. The articles [20,21] mention the To-Be as desired state based on predictions but it is not really addressed and not is the main topic of the papers.…”