Maturity Assessment of Local E-government Websites in the Philippines

Khalid, Suhaina A.; Lavilles, Rabby Q.

doi:10.1016/j.procs.2019.11.104

Cited by 22 publications

(21 citation statements)

References 6 publications

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“…Given the importance of having an e‐Government model for practitioners and academia, as well as the criticism leveled at existing models, the research examines the case of 50 Greek municipalities using a simplified version of the e‐Government maturity model provided by Khalid and Lavilles (2019) and variables proposed by the most recent e‐Government UN report (2020) to assess if a standardize model can address all of the characteristics of e‐Government. Ultimately, this study seeks to answer the research questions “How are Greek municipalities classified in terms of e‐Government maturity?” and “Does the municipality's population, the available budget per citizen, the ruling party's ideology and the mayor's gender have an impact on the stage of e‐Government maturity?” to examine if evaluating e‐Government maturity using standardized e‐Government models is a realistic option.…”

Section: Methodsmentioning

confidence: 99%

E‐Government maturity assessment: Evidence from Greek municipalities

Patergiannaki

Pollalis

2022

Policy & Internet

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Several e‐Government maturity models have been developed throughout the years to assess the progress of e‐Government. This diversity of models has drawn some criticism in terms of their similarity, oversimplicity, one‐sided view and the characteristics incorporated in their stages. The goal of this study is to explore if a simple e‐Government maturity model can capture e‐Government progress and if operations can be classified into phases to give a realistic view of e‐Government. An adapted version of the United Nations e‐Government maturity model was used to assess the portals of the 50 largest municipalities of Greece. The factors influencing the e‐Government maturity development are examined through ordinal regression. The findings suggest that e‐Government maturity models have limited ability to capture the e‐Government development as it may not be considered linear. Municipal authorities have taken steps towards e‐Government, however, they are missing functionalities that are at the core of digital transformation. Finally, the findings indicate, that factors such as population, political ideology of the ruling party, budget and the mayor's gender have limited role in predicting the e‐Government maturity in the cases examined.

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Section: Methodsmentioning

confidence: 99%

E‐Government maturity assessment: Evidence from Greek municipalities

Patergiannaki

Pollalis

2022

Policy & Internet

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“…E-government (E-Govt) is defined as "the use of information technologies that have the ability to transform relations with citizens, businesses, and other arms of government" [1]. Keeping people calm and focused is necessary during an epidemic and its quarantine period.…”

Section: Introductionmentioning

confidence: 99%

Modeling Impact of Word of Mouth and E-Government on Online Social Presence during COVID-19 Outbreak: A Multi-Mediation Approach

Yasir

Ahmad

et al. 2020

IJERPH

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Although social presence plays an essential role under general conditions, its role becomes significant for societal protection during the quarantine period in epidemic outbreak. In this study, we attempted to identify the role of E-government and COVID-19 word of mouth in terms of their direct impact on online social presence during the outbreak as well as their impacts mediated by epidemic protection and attitudes toward epidemic outbreaks. For this purpose, a unique multi-mediation model is proposed to provide a new direction for research in the field of epidemic outbreaks and their control. Through random sampling, an online survey was conducted and data from 683participants were analyzed. Partial least squares structural equation modeling was used to test the relationships between the variables of interest. The study results revealed that the roles of E-government and COVID-19 word of mouth are positively related to online social presence during the outbreak. Epidemic protection and attitude toward epidemic outbreak were found to positively moderate the impact of the role of E-government and COVID-19 word of mouth on online social presence during the outbreak. The key findings of this study have both practical and academic implications. health protection. This phenomenon encouraged us to formulate a theoretical model based on social presence theory and the role of social media to help examine safety and participation in quarantine. The conceptual model is presented in Figure 1.Word of mouth can be defined as "the intention to share a certain story using one's own social media account" [2]. Many researchers proved that communication has more of an impact through social media with regards to different health issues, and message sharing was found to be the best predictor of emotive and passionate response [3]. Online health information is regularly updated [4]. Nowadays, universal and worldwide flow cannot be ignored [5] and search engines are the most effective method to find information [6]. The Internet is also a useful source for people in the medical field for discussions and interactions about medical issues [7]. A nine-year big data study showed that the use of computers projected emotive improvement [8]. From the health protection point of view, many factors were found to affect the dispersal of cancer information, including anxiety, courage, anticipation, and sharing of experience [9].A study proved that the gestation time of infection (corona virus) was assessed at about 2-14 days [7]. So, a research question was raised about protection during an epidemic outbreak. Social media campaigns with complete research frameworks with theoretical and statistical support for these time periods are essentially to protect society during emergencies. To address this need, our research model includes the factors that trigger safety campaigns and the main effects (direct) of direct relations and the association of mediators on online social presence.The literature shows that for different disease management programm...

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“…All 40 websites studied could be adequately accessed to assess their maturity criteria. Each website is evaluated based on Khalid and Lavilles (2019) In table 6, we can see that the number of websites on stage 1 and stage 2 is the same, namely 10. Each district website is on stage 1 with a ratio of 7: 5.…”

Section: Resultsmentioning

confidence: 99%

E-Government During the Pandemic: Maturity Assessment of the Provincial And Regency/City Website in West Sumatra

Djunid

Asniati²,

Kartika³

et al. 2020

j. il.adm.publik.

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E-government uses information technology to change government relations with citizens, the private sector, and other institutions. The importance of identifying e-government performance cannot be separated from the use of the website. Thus, assessing the website quality is very important as it helps determine the quality of e-government services and improve service processes. In almost two years of implementing e-government in West Sumatra, there has been no evaluation of the provincial and district/city government websites, which are the primary tools for implementing e-government today. In the Covid-19 pandemic period, the website's role has become more critical as a means for the public to get the latest information regarding developments in handling the pandemic. This study focuses on assessing and evaluating the level of maturity (maturity assessment) of the provincial and district/city government websites in implementing e-government and its relationship in response to the Covid-19 pandemic. Forty websites were assessed for their e-government maturity in this study. The website consists of 19 district/city websites, one provincial webpage, and 20 websites for handling Covid-19 for each district/city and province. The maturity assessment was measured using the United Nations (UN) e-government maturity model. This study found that government websites are still at stage 1 and stage 2 maturity models. Meanwhile, the Covid-19 handling website is on stage1. It is hoped that the government in West Sumatra will pay more attention to improving e-government through websites in the current pandemic era.

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Maturity Assessment of Local E-government Websites in the Philippines

Cited by 22 publications

References 6 publications

E‐Government maturity assessment: Evidence from Greek municipalities

E‐Government maturity assessment: Evidence from Greek municipalities

Modeling Impact of Word of Mouth and E-Government on Online Social Presence during COVID-19 Outbreak: A Multi-Mediation Approach

E-Government During the Pandemic: Maturity Assessment of the Provincial And Regency/City Website in West Sumatra

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