Maturity model for email communication in knowledge organizations: The case of police investigations

Gottschalk, Petter

doi:10.1016/j.ijsl.2007.07.002

Cited by 11 publications

(8 citation statements)

References 38 publications

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“…Gottschalk [4] indicates that social networks sometimes bring out a user's alter ego as users who are supportive and cordial in face-to-face interactions may take on another personality of sending aggressive and sometimes abusive email. Also, Gottschalk [4] highlights the possibility of using email for political purposes in an organizational context such as using email to instigate and stage a rebellion. Furthermore, Gottschalk [4] cites the abuse of social networks in organizations leading to excessive costs and sometimes litigation.…”

Section: E Some Subtle Limitations Of Social Network In Educationmentioning

confidence: 99%

“…Also, Gottschalk [4] highlights the possibility of using email for political purposes in an organizational context such as using email to instigate and stage a rebellion. Furthermore, Gottschalk [4] cites the abuse of social networks in organizations leading to excessive costs and sometimes litigation.…”

Section: E Some Subtle Limitations Of Social Network In Educationmentioning

confidence: 99%

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Using Facebook Social Network to Enhance Interactive Communi-cation toward Supporting Learning in African Higher Institution

2016

International Conference on Engineering Technologies and Big Data Analytics (ETBDA’2016) Jan. 21-22, 2016 Bangkok (Thailand)

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Communication is paramount to education as a major technique to expand our awareness by learning new things from others. Apart from face to face and postal communication, one of the latest communication means is electronically mediated communication such as social networks that answers the need for students from dispersed environment to feel their peer existence even miles away. The students can participate at any time and post comments both in real time and asynchronously so that the discussion and learning can be sustained. The main aim of this paper is to develop and evaluate a prototype for the use of Facebook social networks in project-based learning. Methodologies used involve survey, and prototyping design of Facebook learning groups. Some prototype Facebook learning groups are developed. A survey is used to investigate the impact of the use of social networks on learning. The respondents are then also required to evaluate the prototype Facebook learning groups in order to establish the productivity advantages gained by South African institutions in using social network in distance learning and to see what improvements can be made.

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Section: E Some Subtle Limitations Of Social Network In Educationmentioning

confidence: 99%

Section: E Some Subtle Limitations Of Social Network In Educationmentioning

confidence: 99%

Using Facebook Social Network to Enhance Interactive Communi-cation toward Supporting Learning in African Higher Institution

2016

International Conference on Engineering Technologies and Big Data Analytics (ETBDA’2016) Jan. 21-22, 2016 Bangkok (Thailand)

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“…The psychological aspects can be found in [5] where authors predict personality of email writers based on word analysis of emails (e.g. neurotics tend to use more negations) or in [6] where it is claimed that in email communication users often discover their alter ego by behaving more aggressively than in a face to face communication.…”

Section: A Theoretical and Psychological Researchmentioning

confidence: 99%

Email Overload: Causes, Consequences and the Future

Vacek¹

2014

IJTEF

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Abstract-Email overload is a term that was defined by scientists to define a state when users are hardly capable of managing all of their incoming messages and consequently their regular work. The first signs of this problem are from 90's and today we can argue whether much has changed to better or worse since then. This paper, again, attempts to describe the problem and unlike other works which concentrate mostly on its consequences studies the causes that should be eliminated. A case study was carried out among employees at University of Hradec Králové to describe the current state and later the results were compared to another dataset obtained from the Enron email corpus. The results suggest that behavior of users has not changed much between years 2001 and 2012 and the same communication patterns still occur and cause many hours being used inefficiently dealing with unwanted emails. The paper concludes with possible future solutions that would help to resolve the problem should these undesired patterns be eliminated.

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“…Paulk, 1993;Mark C. Paulk, 2001;Subramanian, Jiang, & Klein, 2007), software improvement process (Bilotta & McGrew, 1998;Dekleva & Drehmer, 1997;Fauzi et al, 2009;Hansen, Rose, & Tjørnehøj, 2004;Niazi, Wilson, & Zowghi, 2005;Saiedian & Chennupati, 1999;Sun & Liu, 2010;TWAITES & SIBILLA, 2002) because the dissemination and success of maturity models emerged out of the software industry. Other examples of application domains are the Governmental (Andersen & Henriksen, 2006;Davison, Wagner, & Ma, 2005;Gottschalk, 2008Gottschalk, , 2009Gottschalk & Tolloczko, 2007), public sector (Pullen, 2007), public security (Gottschalk & Tolloczko, 2007), safety culture (Andrade & Marinho, 2010;Fleming, 2001;Hudson, 2001), medical sector (Fitterer & Rohner, 2010;Mc Caffery & Coleman, 2007;van de Wetering & Batenburg, 2009;Williams, 2008), education (Aytes & Beachboard, 2007;Drinka & Yen, 2008), project management (Bahli, 2004;Cooke-Davies, 2004;Crawford, 2006;Grant & Pennypacker, 2006;Hillson, 2003;Jugdev & Thomas, 2002;Kwak & Ibbs, 2000;Lee & Anderson, 2006;Mullaly, 2006;Pullen, 2007), supply chain management…”

Section: Maturity Modelsmentioning

confidence: 99%

A benchmarking framework for product lifecycle management (PLM) maturity models

Vezzetti

Violante

Marcolin

2013

Int J Adv Manuf Technol

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Product lifecycle management (PLM) is increasingly important for organizations acting in a dynamic and competitive markets since PLM can improve decision-making and reduce costs by taking advantage of the efficiencies and effectiveness coming from improved market intelligence and collaboration of partners. In the last years academics as well as practitioners and consultants have developed a wide range of maturity models for the purpose of measuring and describing certain aspects of PLM "maturity". The PLM maturity models permit to assess the relative position of companies on their road to complete PLM implementation. However, it is a tough job for the company to select the most appropriate PLM maturity model, as each maturity model has different attributes. Since, to our knowledge, no benchmarking for PLM maturity models exists to date, the rising number of maturity models implicates problems with respect to retrievability and reusability. With the aim to enhance the time consuming and exhausting search and selection process of appropriate assessment models, a benchmarking framework for PLM maturity models is presented in this paper.

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Maturity model for email communication in knowledge organizations: The case of police investigations

Cited by 11 publications

References 38 publications

Using Facebook Social Network to Enhance Interactive Communi-cation toward Supporting Learning in African Higher Institution

Using Facebook Social Network to Enhance Interactive Communi-cation toward Supporting Learning in African Higher Institution

Email Overload: Causes, Consequences and the Future

A benchmarking framework for product lifecycle management (PLM) maturity models

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