Measurement at Student Service Satisfaction Using Fuzzy Service Quality Method at Indramayu State Polytechnic

Ghozal, Ahmad Lubis; Warsito, Budi; Bunga, Munengsih Sari; Darsih, Darsih; Fikri, Moh Ali

doi:10.1051/e3sconf/202131705029

Cited by 3 publications

(2 citation statements)

References 9 publications

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“…The TFN value used is adjusted to the Likert scale, and Figure 2 shows the membership number of linguistic terms. The average of TFN is calculated using Equation ( 7) (Deng, 2008;Ghozal, Warsito, Bunga, Darsih & Fikri, 2021;Xi, Zhang, Li & Cheng, 2020). ( 7)…”

Section: A Framework Of Multistakeholder Value Transformationmentioning

confidence: 99%

Framework development for transforming multistakeholder value into prioritized business processes improvement in Higher Education Institutions (HEI)

Mulyana,

Singgih,

Partiwi

2024

JIEM

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Purpose: This article seeks to develope framework of multistakeholder value transformation into an business process improvement plan in Higher Education Institutions (HEI).Design/methodology/approach: multistakeholder value and its importance weight are obtained through questionnaires and fuzzy method. Transformation of multistakeholder value into priority business process improvement using an expert panel, adopting Quality Function Development (QFD) and House of Risk (HOR).Findings: This research has developed a framework consisting of two parts: the framework to transform the multistakeholder value into an HEI business process and the framework to determine the priority of improvements. The framework was successfully applied in a private university to find and prioritize business process improvement.Research limitations/implications: The stakeholders used in this framework are students, lecturers, and employers. The results of this study are the order of priority for improving business processes. The next research opportunity is to develop a business process improvement selection model considering the probability of success, priorities, and costs. Another possibility of research is to involve other stakeholders.Originality/value: Previous research on the identification of stakeholder value HEI only involved one of the stakeholders. In addition, most of the objectives were to assess the level of importance and satisfaction of stakeholders. This research develops a framework to identify multistakeholder values (students, lecturers, and employers) and transform them into a business process improvement plan consisting of teaching, research and community service, student affairs, and supporting activities.

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Section: A Framework Of Multistakeholder Value Transformationmentioning

confidence: 99%

Framework development for transforming multistakeholder value into prioritized business processes improvement in Higher Education Institutions (HEI)

Mulyana,

Singgih,

Partiwi

2024

JIEM

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“…Sistem informasi dapat berupa kombinasi reguler antara perangkat keras, perangkatlunak, jaringan komunikasi, dan sumber data yang bertujuan untuk mengumpulkan, mengubah, dan menyebarkan informasi dalam suatu organisasi [1]. Konsep sistem informasi yang ada di setiap organisasi telah muncul sebelum pengembangan teknologi informasi.…”

Section: Pendahuluanunclassified

Analisis Quality Information System (Qis) Menggunakan Model Iso 9126 Pada Siakad

2022

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Mengukur kualitas sebuah sistem informasi dapat dinilai melalui ukuran-ukuran dan metde-metode tertentu. Salah satu standar yang mejadi tolak ukur kualitas perangkat lunak adalah ISO 9126, yang dibuat oleh International Organization for Standardization (ISO) dan International Electrotechnical Commission (IEC) yang sudah diakui secara internasional. Dimana standar ini mendefinisikan kualitas produk perangkat lunak, model, karakteristik mutu, dan metrik terkait yang digunakan untuk mengevaluasi dan menetapkan kualitas sebuah produk software. Terdapat enam faktor kualitas menurut ISO 9126 yaitu functionality, reability, usability, efficiency, maintainability, dan portability. Berdasarkan standar ISO 9126 hasil analisis Quality Information System (QIS) meggunakan Model ISO 9126 pada SIAKAD memperoleh nilai functionality sebesar 20,16% dan kemudian usability sebesar 20,01%, probability sebesar 15,99%, maintainability 15,95%, efficiency sebesar 15,90% dan yang terkecil reliability efficiency sebesar 11,99%. Dengan demikian kualitas sistem informasi SIAKAD sangat baik di tingkat Functionality dan kurang baik pada tingkat Efficiency. Berdasarkan gambar 5 menyatakan bahwa Quality Sistem Information (QIS) memperoleh nilai 75,80%. Dengan demikian melalui analisis kategori QIS pada SIAKAD Politeknik Negeri Indramayu yaitu Baik. Sedangkan 24,20% menurut responden menyatakan Kurang Baik.

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A model proposal for measuring service quality of eduaction with fuzzy rule-based approach and fuzzy ranking and an application

Altinsoy

Aktepe

Ersöz

2023

IFS

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In today’s understanding, the universities are considered as service providers besides their institutional functions. Because the universities shape the future of the country via the services they provide, it is a necessity that their service quality must be assessed by using scientific analyses, and their service quality must be improved based on such scientific findings. The Generation Z, whose members are currently receiving university education carries unique features that distinguish them from the previous generations. When this fact is considered, it is understood that the constant research and monitoring of the learning environment of the Generation Z is important. In this study, as a result of a detailed literature search, a scale consisting of 7 dimensions and 36 indicators was developed in order to measure the higher education service quality of the Z generation. The validity and reliability tests of this scale are completed via the convergent and divergent validity analyses, Exploratory Factor Analysis (EFA), and Confirmatory Factor Analysis (CFA). Because the answers provided to the surveys reflect the personal evaluation of the participants, the Fuzzy Logic is employed, and the study is conducted by using the fuzzy modelling and fuzzy ranking. As a result of this study, the General Satisfaction Index is created, and improving recommendations are carried out based on the scores.

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Measurement at Student Service Satisfaction Using Fuzzy Service Quality Method at Indramayu State Polytechnic

Cited by 3 publications

References 9 publications

Framework development for transforming multistakeholder value into prioritized business processes improvement in Higher Education Institutions (HEI)

Framework development for transforming multistakeholder value into prioritized business processes improvement in Higher Education Institutions (HEI)

Analisis Quality Information System (Qis) Menggunakan Model Iso 9126 Pada Siakad

A model proposal for measuring service quality of eduaction with fuzzy rule-based approach and fuzzy ranking and an application

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