Measurement of user satisfaction in vertical pedestrian movements

Abstract

This research study examines the human relationship with the staircase, the vertical circulation tool, in terms of user satisfaction. In the literature, the lack of papers dealing with user satisfaction in detail within the scope of dimensional competence necessitates this study. The satisfaction values of the stair users and the variables affecting these values, and at the same time, the realisation of the satisfaction analysis of the existing national stairway standards constitute the main objective of the study. For this purpose, 400 user satisfaction surveys were conducted in two different application areas and analysed by Statistical Package for the Social Sciences software. According to the findings of the research, the stairs chosen in the application areas are designed in accordance with national stairway standards. Users expressed their dissatisfaction with normal-to-weakweighted negative feedback on the variables of visual admiration, dimensional competence, safety and fatigue. Finally, the existence of the relationship between the variables affecting the user satisfaction is examined; recommendations based on user satisfaction for staircases design are offered.

Estimating tread width values for stair design appropriated to people’s comfort and safety needs with adaptive network-based fuzzy inference system

“…While there are stair standards with distinct dimensional differences for spaces with different usage characteristics such as public spaces or residences in any country, it is a striking negative situation that the standards used in different countries contain similar dimensional values. Arslan (2019)'s 45 comparison of the Planned Areas Zoning Bylaws, 46 Istanbul Municipality Zoning Bylaws 47 and Ankara Municipality Zoning Bylaws 48 standards used in Turkey with the Americans with Disabilities Act (ADA), 49 Deutsches Institut für Normung (DIN18065), 50 British Standards (BS5395-1), 51 and Building Officials Code Administrators…”

“…While there are stair standards with distinct dimensional differences for spaces with different usage characteristics such as public spaces or residences in any country, it is a striking negative situation that the standards used in different countries contain similar dimensional values. Arslan (2019)’s 45 comparison of the Planned Areas Zoning Bylaws, 46 Istanbul Municipality Zoning Bylaws 47 and Ankara Municipality Zoning Bylaws 48 standards used in Turkey with the Americans with Disabilities Act (ADA), 49 Deutsches Institut für Normung (DIN18065), 50 British Standards (BS5395-1), 51 and Building Officials Code Administrators (BOCA) 52 standards of different countries is an example that supports this situation. In the study, ADA 49 with a max pier height of 18 cm and a step width of min 28 cm and DIN 18,065 50 with a max pier height of 19 cm and a step width of min 26 cm standards have similar dimensional values with Planned Areas Zoning Bylaws, 46 which has a maximum pier height of 18 cm and a step width of min 27 cm.…”