Measuring an Academic Library’s Performance and Service:  A Case Study in Georgia Southern University Library

Li, Lili

doi:10.23974/ijol.2017.vol2.1.26

Cited by 4 publications

(4 citation statements)

References 22 publications

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“…An organization's internal resources can become a source of competitive advantage (Davis and Simpson, 2017) in improving the education service quality. Several academics around the world use it as a standard for assessing the needs and satisfaction of their clients (Li, 2017). Concerning education service quality, it's essential to understand the differences between faculty and student expectations as to how each student prioritizes the service quality they desire.…”

Section: Service Quality In Urban Higher Educationmentioning

confidence: 99%

Resource-Based View Theory Application on the Educational Service Quality

Vasudevan¹

2021

IJEAST

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Background and Objectives: The purpose of this study is to review the resource-based view theory on service quality that contribute to and expand internal resources and services of high quality. Several empirical studies have examined how to apply resource-based view theory to exploiting opportunities in higher education. With the help of this resource-based view theory, urban higher education can apply how to obtain and mobilize additional resources or use existing resources more efficiently and effectively to increase the productivity of existing resources to improve the quality of education services. Perhaps providing high-quality service based views are hampered by a lack of resources for urban education institutions and new ventures, and for them to survive, the resource constraints should address effectively. The issue in this paper is how the RBV theory or concept is to be studied in urban higher education so that researchers and organizations can benefit from this perspective. Methodology: The RBV framework was used to delimit the review so that the research method used in this paper is an empirical approach through a study of journals and supporting journals related to the topic under study. This paper evaluated and reviewed several empirical studies in terms of methodology and strategy that used to apply and implement the resourcebased view theory to improve the service based view quality of students' retention. Many articles indicated quantitative methods as the method strategy, but restrictions showed qualitative and mixed methods that should be concerned in future research. Findings: This article's literature search aimed at obtaining a usable sample of recently published papers to provide a sense of the conceptual gaps, knowledge gaps, methodological gaps and problem gaps in several resource-based (RBV) industries, but lesser are using in education. The dynamics and heterogeneity in this field of science encourage university researchers to develop and strengthen RBV theory. With this development, the concepts and theories of management are expected to be useful for academics. Recommendation & Limitation: On the critical reviews above, specific recommendations may in future serve as the key to enriching resource-based views. In this article, mixed and qualitative methods should be used to obtain accurate results. Additional attention should be paid to future research into higher education institutional resources, and integrate tangible and intangible resources into organizational capacity. Conclusion & Contribution: Resource-based view theory appears to have the capability to leverage resources and create more opportunities with fewer funds when applied to urban systems. One of the biggest contributions of this article is the direct strategy of scholars towards empirical studies and finding of resources as an essential antecedent to service quality and end to educational performance.

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Section: Service Quality In Urban Higher Educationmentioning

confidence: 99%

Resource-Based View Theory Application on the Educational Service Quality

Vasudevan¹

2021

IJEAST

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“…The instrument includes 22 survey items that measure overall service quality along three dimensions: (a) Service affect (b) Information control and (c) Library as place. LibQUAL+ items have been used as a core set of resources in many studies (Calvert, 2013;Thompson et al, 2005;Li, 2017;Sessions, Schenck & Shrimplin, 2002;Pai & Shivalingaiah, 2004;Posey, 2009;Nicol & O' English, 2012).…”

Section: Service Quality In Academic Librariesmentioning

confidence: 99%

“…As it is library specific, it enables gathering of enough information about user needs and making management decisions on improving service quality (Boyce, 2017). It has become a benchmark most widely used by many academic libraries in the world to measure their patron needs and satisfaction (Li, 2017). It has been well tested in different times, locations and cultures.…”

Section: Technological Differentiationmentioning

confidence: 99%

Examining the relationship between competitive capability and perceived service quality in university libraries

Arachchige

Singh

Weerasooriya

2021

Jnl Univ. Librarians Assoc. Sri Lanka

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As modern Information Technology has created a way to a variety of information service opportunities, many options other than the conventional library service are available for users. A stiff competition has emerged among information service providers and therefore university library professionals too have to think of their competitive advantage. Service quality has gained a high concern as a strategy for developing the competitive position of an organization and many studies in different fields have established a strong relationship between service quality and competitive advantage. Viewing inversely, some practitioners contemplate that the competitive position of resource capabilities can influence the improvement of service quality. In order to examine the relationship between competitive position and the service quality in a university library context, an exploratory survey was employed utilizing a VRIO based questionnaire and LibQUAL+ based instrument with 89 library professionals selected from 15 state university libraries in Sri Lanka. The study reveals that there is a moderate positive correlation between two variables (r = .286, n= 66, p = .020). As the relationship is moderate, further studies seem essential to support the hypothesis. The large percentage of residuals indicates that there are more factors contributing to the service quality in university libraries. This study

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“…Shah, Rust, Parasuraman, Staelin and Day (2006) contend that institutions are deterred from offering customer-centric services due to issues relating to organizational culture, structure, processes, and financial metrics. In Georgia, for example, the academic library has a challenge to prove how information resources and services are acquired and disseminated so as to positively impact on accreditation of academic programs, and research (Li, 2017).…”

Section: Background To the Studymentioning

confidence: 99%