2021
DOI: 10.3390/su13126720
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Measuring Behavioural Intention through the Use of Greenwashing: A Study of the Mediating Effects and Variables Involved

Abstract: The work aims to achieve a better understanding of firms’ green strategy, and specifically, in the false green strategy called greenwashing, and the relationships between greenwashing (GW) and behaviour intention (BI), and how this relationship is affected by word of mouth (WOM) and corporative social responsability (CRS). A survey was conducted and 198 valid and complete online questionnaires were collected from users of urban mobility apps (Blablacar and Amovens) in Spain. The structural equation modeling te… Show more

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Cited by 5 publications
(2 citation statements)
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“…A large number of studies show that the dangers of greenwashing are well documented, as the brand trust between green brands and their stakeholders is greatly damaged after the implementation of greenwashing [19]. Greenwashing also has a negative impact on corporate social responsibility and reputation, thus further influencing consumers' behavioral intentions [20]. In addition, greenwashing has negative externalities, as greenwashing by one brand can negatively affect consumers' willingness to purchase green products from other brands in the industry [21].…”
Section: Greenwashingmentioning
confidence: 99%
“…A large number of studies show that the dangers of greenwashing are well documented, as the brand trust between green brands and their stakeholders is greatly damaged after the implementation of greenwashing [19]. Greenwashing also has a negative impact on corporate social responsibility and reputation, thus further influencing consumers' behavioral intentions [20]. In addition, greenwashing has negative externalities, as greenwashing by one brand can negatively affect consumers' willingness to purchase green products from other brands in the industry [21].…”
Section: Greenwashingmentioning
confidence: 99%
“…In order to better understand how greenwashing can have negative consequences for companies, research on the consequences of greenwashing is gradually increasing. The results show that greenwashing as a corporate unethical behavior can reduce organizational reputation [14], blame attributions [6], and brand reputation [15]. Synchronously, the increase in greenwashing will enhance consumers' risk perception and reduce customer purchase intentions [7,16], and due to the increase in suspicion about the authenticity of companies' green products, customers' green brand trust repair will decrease accordingly [17].…”
Section: Introductionmentioning
confidence: 94%