Measuring maintenance performance: a holistic approach

Abstract

Performance measures should be linked to an organization's strategy in order to provide useful information for making effective decisions and shaping desirable employee behaviour. The pitfalls relating to the indiscriminate use of common maintenance performance indicators are discussed in this paper. It also reviews four approaches to maintenance performance measures. The value-based performance measure evaluates the impact of maintenance activities on the future value of the organization. The Balanced Scorecard (BSC) provides a framework for translating strategy into operational measures that collectively capture the critical requirements for sustaining the organization's success. System audits are the tool for measuring organizational culture, which in turn determines the appropriate approach to the organization of maintenance functions. The operational efficiency of an organization's maintenance function can be benchmarked with those of its counterparts in other organizations by using Data Envelopment Analysis (DEA). Among these approaches, the one which builds on the BSC embraces the design principles of a good performance measurement system. To smoothen the adoption of the BSC approach to managing maintenance operations, a related research agenda is proposed in the concluding section.

Assembling Frameworks for Strategic Innovation Enactment: Enhancing Transformational Agility through Situational Scanning

“…Managers also tend to formulate strategies, based on perceptions that deal with their unique situations (Goleman 1985;Starbuck 1976). This challenges a measurement system attempting to link key performance indicators and benchmarking data to manager perceptions (Frei and Harker 1999;Gilleard and Yat-lung 2004;Maiga and Jacobs 2004;Peschiera 2004;Tsang et al 1999;Wauters 2005;Weick 1979). To partially remedy this, strategic planning should occur within each domain selected and must be relevant to the situation at hand, including domain specific business intelligence and measurements (Choudhury and Sampler 1997).…”

Analysis and modeling of the relationship “maintenance-environment” Case study of an SME in the agri-food sector

“…The importance of the maintenance performance measuring has been widely discussed by many authors ( [21], [22], [23], [24], [25]). Maintenance function managers need performance information in order to monitor and control maintenance processes and their results, and to provide thereafter an indication of improvement.…”

Propuesta de un modelo de gestión de mantenimiento y sus principales herramientas de apoyo

“…Con la aplicación de nuevas tecnologías de mantenimiento, el concepto "e-maintenance" emerge como componente del concepto "e-manufacturing" [27][28], el cual promueve el beneficio de las nuevas tecnologías de la información y comunicación para crear entornos corporativos y distribuidos multiusuario. "E-Maintenance" puede ser definido como un soporte de mantenimiento que incluye recursos, servicios y/o gestión, factores necesarios para desarrollar la correcta ejecución de un proceso proactivo de toma de decisiones en el área de mantenimiento.…”