Measuring patient satisfaction: a test of construct validity.

Abstract

Valid measures of patient satisfaction can be developed; untested instruments should no longer be used.

Patient feedback in revalidation: an exploratory study using the consultation satisfaction questionnaire

“…7 The CSQ is an 18-item instrument designed to provide information on patient satisfaction with consultations with GPs, and is being assessed for use in revalidation, although it is not yet approved. 8 It has been extensively evaluated, being shown to possess good reliability and validity, 8,9 and has been used in independent research studies. 10,11 The CSQ includes questions about the consultation grouped into four scales: three questions dealing with general satisfaction with the consultation, seven with experience of professional aspects of care (the examination, information about treatment, being treated as a person), five with the relationship (being able to disclose personal information, the doctor understood the patient), and three with the length of the…”

GP stress and patient dissatisfaction with nights on call: an exploratory study - GP stress and patient satisfaction

“…It contains four subscales: general satisfaction, professional care, perceived time and depth of relationship (10). Its validity has been demonstrated (10,19).…”

Patient satisfaction with nurse-led telephone consultation for the follow-up of patients with prostate cancer

“…This was originally developed in 1990, and has been validated for use in assessing patients' satisfaction with their consultation in a primary care setting. 16,17 The questionnaire consisted of 18 questions to which there were five possible responses on a Likert scale (see Appendix A). The questionnaire evaluated four separate domains, namely General Satisfaction (GS), Professional Care (PC), Depth of Relationship (DR) and Perceived Time of consultation (PT).…”