Measuring Patient Satisfaction as an Outcome of Nursing Care at a Teaching Hospital of Southern Taiwan

Han, Chin-Hua; Connolly, Phyllis M.; Canham, Daryl L.

doi:10.1097/00001786-200304000-00008

Cited by 51 publications

(55 citation statements)

References 17 publications

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“…In studies comparing marital status and patient satisfaction, while PPSN scores were higher for married patients in the study of Sise and O'Connelnun, no statistically significant difference was reported by Dolek, Han, Iceroglu, and Karabulutlu, nor was it in our study [14,15,[19][20][21]. In the previous reports, when a significant difference was determined, it was hypothesised that married patients had more social support and thus lower expectations, so they had higher satisfaction.…”

Section: Discussioncontrasting

confidence: 80%

The Evaluation of Nursing Care Satisfaction and Patient Learning Needs in day Case Surgery

2015

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Patients in surgical service units have higher expectations for treatment and care. The aims of this study were to determine nursing care satisfaction and information requirements at the time of discharge of patients from a day surgery unit and to assess the effects of demographics. The study was conducted on 291 patients undergoing day case surgery. Patient perception scale for nursing care (PPSN) and the patient learning needs scale (PLNS) were used and total and subdimension points averages were calculated and then compared with demographic data using the Kruskal-Wallis test. The results were evaluated at the p<0.05 significance level with 95 % confidence intervals. Of the patients, 58.8 % (n=171) were females and the average age was 49.5±15.3 years. PPSN and PLNS total point averages were 68.16±10.17 and 178.53 ±27.59, respectively. A significant difference was determined in PPSN total point average with regard to previous hospitalisations; the PPSN total point average was higher for patients with prior hospitalisations (p<0.001). Significant differences were determined between PLNS total point average and age group, marital status, receiving discharge training, and education level (p=0.008, 0.006, <0.001, and 0.015, respectively). Differences were found in the PLNS subdimension point averages between groups, especially with regard to age group and educational level. We showed that patient satisfaction and patient information requirements could change according to demographic features of the patients at a day case surgery unit. In this respect, healthcare providers should offer healthcare services by evaluating the personal characteristics of patients because this is important for their satisfaction.

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Section: Discussioncontrasting

confidence: 80%

The Evaluation of Nursing Care Satisfaction and Patient Learning Needs in day Case Surgery

2015

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“…At that point, the patients' regard and passionate needs might be disregarded prompts bring down satisfaction (Rafii et al, 2008). This came reliably with an research carried out with by Han et al (2003) about surgical and medical patients (N=477), recording the relationship among patient fulfillment and nursing care internal an critical nurse working unit in an expansive Taiwanese Teaching Hospital.…”

Section: Discussionmentioning

confidence: 84%

Strategies for improving patient fulfilment with quality of nursing care in northwestern hospitals of Saudi Arabia

Alsaqri¹,

Albaqawi²,

Alkwiese³

2018

Int. j. adv. appl. sci.

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“…Han quotes that the demographic characteristics of nurses, and their knowledge and experience affect patients’ satisfaction (29). The study by Mohammadi also showed that the majority of patients who were directly cared by a competent nurse enjoyed peace of mind and comfort (28).…”

Section: Discussionmentioning

confidence: 99%

Patients' Perception of Comfort Facilitators During Hemodialysis Procedure: A Qualitative Study

Borzou¹,

Anosheh²,

Mohammadi³

et al. 2014

Iran Red Crescent Med J

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Background:The patients receiving hemodialysis spend a lot of their lifetime in the hemodialysis departments, which is an unpleasant experience. Therefore, some interventions are necessary to relieve this experience.Objectives:The current study aimed to explore the hemodialysis patients' perceptions of comfort facilitators during the hemodialysis procedure.Patients and Methods:This study was conducted by a qualitative content analysis approach. Twenty four patients receiving hemodialysis participated in this study by purposive sampling. The sampling was over when the data saturation occurred. The semi-structured interviews were applied as the main data gathering tool. The data analysis was conducted by conventional qualitative content analysis in eight phases.Results:Three themes emerged: The presence of competent nurses, the delightful presence of the others, and coping with comfort obstacles. Each theme consisted of some categories.Conclusions:It seems that to achieve the patients' comfort during the hemodialysis procedure, the health care teams, hospitals in charge and the patients themselves have to do their best to provide the patients' comfort.

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Measuring Patient Satisfaction as an Outcome of Nursing Care at a Teaching Hospital of Southern Taiwan

Cited by 51 publications

References 17 publications

The Evaluation of Nursing Care Satisfaction and Patient Learning Needs in day Case Surgery

The Evaluation of Nursing Care Satisfaction and Patient Learning Needs in day Case Surgery

Strategies for improving patient fulfilment with quality of nursing care in northwestern hospitals of Saudi Arabia

Patients' Perception of Comfort Facilitators During Hemodialysis Procedure: A Qualitative Study

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