Measuring student satisfaction at a UK university

Douglas, Alex; Barnes, Barry P.

doi:10.1108/09684880610678568

Cited by 445 publications

(514 citation statements)

References 19 publications

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“…Consequently, the student is seen as the primary customer of a university, resulting in targeted programs aimed at selling an exceptional learning experience [28]. Governments are increasingly implementing policies and tools to ensure the quality of higher education and stimulate competition [2], [19], [29]. A prime example of this is an Australian government Web site [4] that allows students to compare student satisfaction and performance data between universities and individual disciplines.…”

Section: Student Satisfactionmentioning

confidence: 99%

Decoding Student Satisfaction: How to Manage and Improve the Laboratory Experience

et al. 2015

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, "Decoding student satisfaction: how to manage and improve the laboratory experience," IEEE Transactions on Education, vol. 58, (3) pp. 151-1588Education, vol. 58, (3) pp. 151- , 2015 Decoding student satisfaction: how to manage and improve the laboratory experience AbstractThe laboratory plays an important role in teaching engineering skills. An Electrical Engineering department at an Australian University implemented a reform to monitor and improve student satisfaction with the teaching laboratories. A Laboratory Manager was employed to oversee the quality of 27 courses containing instructional laboratories. Student satisfaction surveys were carried out on all relevant laboratories every year, and the data were used for continuous improvement. This paper will investigate the reforms that were implemented and outline a number of the improvements made. It also examines the program's overall impact on: 1) overall satisfaction; 2) laboratory notes; 3) learning experiences; 4) computer facilities; 5) engineering equipment; and 6) condition of the laboratory. Student satisfaction with the laboratories increased by 32% between 2007 and 2013. The results show that the laboratory notes (activity and clarity) and the quality of the equipment used are among the most influential factors on student satisfaction. In particular, it is important to have notes or resources that explain in some detail how to use and troubleshoot equipment and software used in the laboratory. This article has been accepted for inclusion in a future issue of this journal. Content is final as presented, with the exception of pagination. Abstract-The laboratory plays an important role in teaching engineering skills. An Electrical Engineering department at an Australian University implemented a reform to monitor and improve student satisfaction with the teaching laboratories. A Laboratory Manager was employed to oversee the quality of 27 courses containing instructional laboratories. Student satisfaction surveys were carried out on all relevant laboratories every year, and the data were used for continuous improvement. This paper will investigate the reforms that were implemented and outline a number of the improvements made. It also examines the program's overall impact on: 1) overall satisfaction; 2) laboratory notes; 3) learning experiences; 4) computer facilities; 5) engineering equipment; and 6) condition of the laboratory. Student satisfaction with the laboratories increased by 32% between 2007 and 2013. The results show that the laboratory notes (activity and clarity) and the quality of the equipment used are among the most influential factors on student satisfaction. In particular, it is important to have notes or resources that explain in some detail how to use and troubleshoot equipment and software used in the laboratory.

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Section: Student Satisfactionmentioning

confidence: 99%

Decoding Student Satisfaction: How to Manage and Improve the Laboratory Experience

et al. 2015

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“…Students' satisfaction with teaching and learning is considered as one of the major criteria for today's university rankings (Douglas et al, 2006). Therefore, Student Evaluation of Teaching (SET) questionnaires are increasingly used by higher education institutions to evaluate and improve teaching performance of individual teachers.…”

Section: Introductionmentioning

confidence: 99%

Evaluating higher education teaching performance using combined analytic hierarchy process and data envelopment analysis

Thanassoulis

Dey

Petridis

et al. 2017

Journal of the Operational Research Society

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Evaluating higher education teaching performance is complex as it involves consideration of both objective and subjective criteria. The Student Evaluation of Teaching (SET) is used to improve higher education quality. However, the traditional approaches to considering students' responses to SET questionnaires for improving teaching quality have several shortcomings. This study proposes an integrated approach to higher education teaching evaluation that combines the Analytical Hierarchy Process (AHP) and Data Envelopment Analysis (DEA). The AHP allows consideration of the varying importance of each criterion of teaching performance while DEA enables the comparison of tutors on teaching as perceived by students with a view to identifying the scope for improvement by each tutor. The proposed teaching evaluation method is illustrated using data from a higher education institution in Greece.

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“…In the "Standards and guidelines for quality assurance in the European Higher Education Area" (ESG) developed by ENQA it is stated that the quality of higher education should be assessed by the methods involving the participation of students in the assessment process and the information submitted by the institution about its activities, to make the evaluation of the quality of higher education possible (Douglas, http://dx.doi.org/10.15405/epsbs.2017.08.50 Corresponding Author: Nadezhda Melnikova Selection and peer-review under responsibility of the Organizing Committee of the conference eISSN: 424 Douglas, Barnes, 2006;Fonseca, 2015;Korovkin, Mogilnitsky, Chuchalin, 2015;Marsh, 2007;Mertens, 2014;Tsinidou, Gerogianni, Fitsilis, 2010;Berndt;Kubinski, 2011;Cicognani et al, 2008; Social determinants of health and well-being among young people, 2010). Information on the activities of the university includes "students' progress and achievement levels; demand for graduates in the labour market; student satisfaction with educational programmes; teaching effectiveness; different types of students; availability and cost of education resources; the main indicators of the university activity " (Belekhova, 2015).…”

Section: Resultsmentioning

confidence: 99%

Students’ Social Well-Being As An Educational Process Effectiveness Indicator At The Universities

Melnikova¹,

Rostovskayа²,

Shimanovskaya³

et al. 2017

European Proceedings of Social and Behavioural Sciences

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The article analyses the connection between students' social well-being and the efficiency of the educational process at the university. The social well-being integral indicator has been evaluated. As the special data was available it was possible to identify the connection between social well-being and other educational process indicators, for example, the studying process, the material and technical base, the staff. The data was received on the basis of the representative sampling of the Russian students. The results of the analysis help to reduce the lack of understanding of the students' social well-being in the fields of science focusing on education (philosophical anthropology, education psychology and pedagogics), the theory of total quality management. The authors also focus on the mechanism of students' evaluation of their teachers' work viewed as a method employed to study these students' social well-being and also as an instrument of the human resources management. The results of the analysis make it possible to understand the construction (structure) of the students' social well-being.

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Measuring student satisfaction at a UK university

Cited by 445 publications

References 19 publications

Decoding Student Satisfaction: How to Manage and Improve the Laboratory Experience

Decoding Student Satisfaction: How to Manage and Improve the Laboratory Experience

Evaluating higher education teaching performance using combined analytic hierarchy process and data envelopment analysis

Students’ Social Well-Being As An Educational Process Effectiveness Indicator At The Universities

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