Measuring the Impact of Knowledge Management

Abstract

With the growing popularity of knowledge management, the need for frameworks for evaluating the impacts of knowledge management on organizational performance has been recognized by practitioners. Despite the wide implementations of knowledge management, there is yet no standardized framework for measuring the performance within organizations. This paper provides an overview of the approaches to evaluate the contributions of knowledge management implementations to organizational performance. It presents methods such as return on investment, balanced scorecard approach, qualitative case studies, and success case method to aid practitioners to identify and develop the evaluation frameworks. Thus, it seeks to serve as a foundation for further research and development.

Knowledge use in an advanced manufacturing environment

“…Yet there remains no consensus on how best to support a designer's knowledge activities and significant challenges to establishing regular design reuse remain (Busby, 1999;Ball, Lambell, Ormerod, Slavin, & Mariani, 2001). Furthermore there has been little research reporting on the interaction of designers with these systems and importantly the resulting company-wide impact of Knowledge Management activities (Jennex, 2008;Kim, 2006). This paper forms part of a longitudinal action-based research project, to evaluate the use and impact of a Knowledge Based System [KBS] to a design and manufacturing Small to Medium Enterprise [SME].…”

Las tecnologías de información y comunicación como prácticas de referencia en la gestión de conocimiento: una revisión sistemática de la literatura

“…En la Tabla IV se relacionan los autores que proponen los frameworks como prácticas de referencia [1], [46], [47], [48], [49], [50], [51], [52], [53], [54]. Finalmente, en el grupo de las networks, se destacan las externas, las cuales buscan generar interacción con el entorno que rodea a la organización, por ejemplo, con clientes, proveedores y otras empresas [1].…”

A Practice Centred Approach to Understanding Social Learning and Knowledge Creation in a “Community of Practice”

“…It is ideal for a study of situations where the variables of interest will be far more than what data elucidates. Kim (2006) argues the qualitative case study approach "seeks to uncover meaning by analyzing rich, non-numerical information in a context of a particular case or multiple cases". More importantly, it comprehensively "satisfy the three tenets of the qualitative method: describing, understanding, and explaining" (Tellis, 1997).The approach provided the unique opportunity to understand the actors lived experiences as well as their inherited knowledge which enabled the research to probe further into what disposes them to enact the practices they do, uncover when and how they do them as well as their aim in their entirety without necessarily isolating them from their context (Hartley, 1994).…”