Measuring the quality of user experience on web services: A case of university in the Philippines

Paredes, Rolysent K.; Hernandez, Alexander A.

doi:10.1109/hnicem.2017.8269446

Cited by 11 publications

(7 citation statements)

References 10 publications

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“…Nevertheless, these dimensions could be adapted to the current study to identify the appropriate UX dimensions for e-procurement systems. Many literature studies show the need to identify the UX dimensions of an e-procurement system to satisfy users with a better product or service (Paredes & Hernandez, 2017). It is also crucial to consider the users' point of view for identifying the UX dimensions (Sukmasetya et al, 2018).…”

Section: Literature Reviewmentioning

confidence: 99%

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User Experience Dimensions for E-procurement

Hashim

Yusof

Hussain

et al. 2022

Journal of Information and Communication Technology

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The use of e-procurement is needed for business transactions, especially regarding procurement activities. However, system usersalways demand and expect to use the system without problems. Existing studies on e-procurement do not focus on user experience(UX). Only a few studies have identified dimensions for UX evaluation; however, they are for e-government online services and construction. Identifying the UX dimensions for e-procurement is important for measuring user experience to provide better services. Therefore, this study attempted to investigate and determine the dimensions of user experience for e-procurement. The method for selecting articles was adopted from the Preferred Reporting Items for Systematic Reviews and Meta-Analysis (PRISMA). The study analysed the data using thematic analysis based on the Systems and software Quality Requirements and Evaluation (SQuaRE) standards, such as ISO 25022:2016 and ISO 25023:2016, as guidance. The findings showed that among the most used UX dimensions in the e-procurement literature were satisfaction, security, transparency, efficiency, and reliability. Other UX-related dimensions identified from the review were usability, compatibility, effectiveness, performance efficiency, functional suitability, attractiveness, explainability, fairness, and visibility. The study was conducted to identify the UX dimensions for e-procurement from literature studies by organising them using ISO 25022:2016 and ISO 25023:2016 standards. This study could serve as a guideline for designers, developers, and researchers to develop an e-procurement system by referring to the proposed UX dimensions to produce a positive user experience. Moreover, the findings are beneficial to practitioners on software quality attributes.

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Section: Literature Reviewmentioning

confidence: 99%

“…These studies show that there is still a gap in determining UX dimensions, especially for e-procurement systems. Identifying the UX dimensions of a system, such as an e-procurement system, is important because it measures the user experience to have a better product or service (Paredes & Hernandez, 2017).…”

Section: Introductionmentioning

confidence: 99%

User Experience Dimensions for E-procurement

Hashim

Yusof

Hussain

et al. 2022

Journal of Information and Communication Technology

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“…These websites were chosen because of various character sharing; both are publicly accessible online platforms and motivate them to store cultural heritage content like user-generated content [33]. The User Experience is not only applied for mobile applications; it can also be applied for measuring the quality of web services using the user experience method [34], measuring the user experience of e-learning platforms using UEQ [35].…”

Section: Sabukunze Arakaza (User Experience Analysis On Mobile Applic...mentioning

confidence: 99%

User Experience Analysis on Mobile Application Design Using User Experience Questionnaire

Sabukunze

Arakaza

2021

Indonesian J. of Inf. Syst.

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Nowadays, it is essential to use all concepts of Human-Computer interaction to understand mobile application design usability. This manuscript aimed to analyze a mobile application user experience (Grab online transportation), especially Grab foodservice users, using a user experience questionnaire since we noticed some Grab food users' complaints. Researchers collected data from 90 respondents within six were not used because the excel data analysis tool found that there were suspicious. We finally analyzed using an excel data analysis tool. The findings have shown that all six scales of the User Experience Questionnaire (UEQ) are good except the dependability scale. In addition, the mean scale value computed is favorable, and all values are more significant than 0.8 compared to the UEQ benchmark. The findings can be used for dependability improvement to reduce complaints from users.

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“…User experience concept adapts a holistic view of the relationship between humans and systems (Hassenzahl, Platz, Burmester, & Lehner, 2000;Hassenzahl, 2001). Paredes and Hernandez (2017) state that besides the interaction between user and system, context is another important determinant for user experience.…”

Section: User Experiencementioning

confidence: 99%

“…Therefore, firms can gain a competitive advantage by designing user experience (Paredes & Hernandez, 2017). On the other hand, digital literacy lead users have an expectancy that can be summarized as getting high satisfaction from their interaction with system, web site or interface (Schrepp, Cota, Gonçalves, Hinderks, & Thomaschewski, 2017) and this expectancy is reflected by firms as an obligation for designing web sites strategically (Paredes & Hernandez, 2017).…”

Section: User Experiencementioning

confidence: 99%