Measuring Tourists’ Emotional Experiences toward Hedonic Holiday Destinations

Hosany, Sameer; Gilbert, David

doi:10.1177/0047287509349267

Cited by 567 publications

(477 citation statements)

References 93 publications

(125 reference statements)

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“…Hosany and Gilbert's (2010) scale development study is an exception. The DES captures the three emotions of joy, love and positive surprise using multi-items.…”

Section: Discussionmentioning

confidence: 99%

“…To address this lacuna, Hosany and Gilbert (2010), adopting a rigorous process, developed the Destination Emotion Scale. The DES is a parsimonious threedimensional (joy, love, and positive surprise), 15-items measure with solid psychometric properties.…”

Section: Tourists Emotional Experiences and The Destination Emotion Smentioning

confidence: 99%

“…Churchill 1979; Gerbing and Anderson 1988), Hosany and Gilbert (2010) constructed the Destination Emotion Scale (DES). The DES measures the diversity and intensity of tourists' emotional experiences and consists of three dimensions: (1) Joy, (2) Love, and (3) Positive Surprise.…”

Section: Introductionmentioning

confidence: 99%

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Measuring Tourists’ Emotional Experiences

Hosany

Prayag

Deesilatham

et al. 2014

Journal of Travel Research

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230

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“…Hosany and Gilbert's (2010) scale development study is an exception. The DES captures the three emotions of joy, love and positive surprise using multi-items.…”

Section: Discussionmentioning

confidence: 99%

Section: Tourists Emotional Experiences and The Destination Emotion Smentioning

confidence: 99%

See 1 more Smart Citation

Measuring Tourists’ Emotional Experiences

Hosany

Prayag

Deesilatham

et al. 2014

Journal of Travel Research

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230

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“…A growing body of work on tourism consumption emotions has emerged in the last few years, with a number of studies focusing on felt emotions. Both quantitative (Hosany & Gilbert;Lee et al, 2007Lee et al, , 2011 and qualitative (Bowen, 2001) studies consistently find emotions to influence satisfaction considerably. Yet, the overwhelming majority of survey-based satisfaction studies still fail to incorporate emotions in their conceptual models.…”

Section: Emotionsmentioning

confidence: 97%

Consumer behaviour in tourism: Concepts, influences and opportunities

Cohen

Prayag

Moital

2013

Current Issues in Tourism

568

333

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Although consumer behaviour (CB) is one of the most researched areas in the field of tourism, few extensive reviews of the body of knowledge in this area exist. This review article examines what we argue are the key concepts, external influences and opportune research contexts in contemporary tourism CB research. Using a narrative review, we examine the CB literature published in three major tourism journals from 2000 to 2012. Of 519 articles identified and reviewed, 191 are included in this article. We examine the development of and scope for future research on nine key concepts, including decision-making, values, motivations, self-concept and personality, expectations, attitudes, perceptions, satisfaction, trust and loyalty. We then examine three important external influences on tourism behaviour, technology, Generation Y and the rise in concern over ethical consumption. Finally, we identify and discuss five research contexts that represent major areas for future scholarship: group and joint decision-making, under-researched segments, cross-cultural issues in emerging markets, emotions and consumer misbehaviour. Our examination of key research gaps is concluded by arguing that the hedonic and affective aspects of CB research in tourism must be brought to bear on the wider CB and marketing literature.Keywords: consumption; travel; behaviour; marketing; research agenda Introduction Consumer behaviour (CB) involves certain decisions, activities, ideas or experiences that satisfy consumer needs and wants (Solomon, 1996). It is 'concerned with all activities directly involved in obtaining, consuming and disposing of products and services, including the decision processes that precede and follow these actions' (Engel, Blackwell, & Miniard, 1995, p. 4). CB remains one of the most researched areas in the marketing and tourism fields, with the terms 'travel behaviour' or 'tourist behaviour' typically used to describe this area of inquiry. Few comprehensive reviews of the literature on CB concepts and models exist in the field of tourism. Exceptions include Moutinho (1993) who reviews the social and psychological influences on individual travel behaviour with the aim of developing a model of tourist behaviour and Dimanche and Havitz (1995) Tourism, 2014 Vol. 17, No. 10, 872 -909, http://dx.doi.org/10.1080/13683500.2013 four concepts (ego-involvement, loyalty and commitment, family decision-making and novelty-seeking) in an attempt to methodologically advance CB in tourism studies.A lack of comprehensive reviews is not only due to the extensive breadth of the topic area itself, but also because travel behaviour is generally considered as a continuous process that includes varied yet inter-correlated stages and concepts that cannot always be analysed separately (Mill & Morrison, 2002). Tourism researchers have reviewed individual concepts (e.g. Riley, Niininen, Szivas, & Willis, 2001, on loyalty), specific influences (e.g. Moutinho, 1993, on social influences on CB), and particular research contexts (e.g. Hong, Lee, L...

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“…An initial list of 26 host sincerity items was generated and the research team assessed the content adequacy of these statements with assistance from 8 faculty members and PhD students (male and female; 22-58 years old) (cf. Hosany and Gilbert, 2010). The results of the coding process were shared in order to enhance the validity and consistency of the analysis (Jafari et al, 2013).…”

Section: Phase 1: Content Domain and Item Generationmentioning

confidence: 99%

Measuring host sincerity: scale development and validation

Taheri

Gannon

Cordina

et al. 2018

IJCHM

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PurposeThe purpose of this study was to develop and validate a scale for host sincerity. Design/methodology/approachThe 10-item host sincerity scale was developed by following a multi-stage scale development procedure (Delphi technique, qualitative interviews, and surveys). FindingsThe findings reveal that host sincerity is a second-order construct with two underlying dimensions: 'sincere social interaction' and 'sincere emotional response'. By incorporating host sincerity into the consumer-based model of authenticity, the findings established significant relationships among all constructs, confirming the predictive validity of the host sincerity construct. Research limitationsData was gathered from visitors to troglodyte heritage sites (Kandovan and Cappadocia). Future studies should test the newly formed sincerity scale at other cultural destinations in order to further explore the generalisability of the scale. Further, data was gathered from tourists. Future studies should consider host sincerity from a host perspective. Practical implicationsCultural destination managers and local hosts can use this instrument as a supplementary tool in order to evaluate how sincere their hospitality offering appears to tourists. Originality/valueThis paper develops a host sincerity scale in order to explore the importance of sincere hostguest interactions, and tourists' emotional response to these interactions. It extends the consumer-based model of authenticity by drawing further attention to the importance and impact of host sincerity in stimulating memorable tourism experiences.

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Measuring Tourists’ Emotional Experiences toward Hedonic Holiday Destinations

Cited by 567 publications

References 93 publications

Measuring Tourists’ Emotional Experiences

Measuring Tourists’ Emotional Experiences

Consumer behaviour in tourism: Concepts, influences and opportunities

Measuring host sincerity: scale development and validation

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