Mediating role of job stress between work-family conflict, work-leisure conflict, and employees' perception of service quality in the hotel industry in France

Mansour, Sari; Mohanna, Dima

doi:10.1080/15332845.2017.1340755

Cited by 66 publications

(57 citation statements)

References 76 publications

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“…WNC and NWC constitute a loss of resources available to employees and can lead to further losses and make them stressful. Consequently, the service quality will be degraded, and customers are able to pick up on it, which affects customer satisfaction and retention (Mansour and Mohanna, 2018;Zhao and Mattila, 2013). The individual studies in hospitality have provided empirical support for the significant negative relationships between WNC/NWC and job performance and customer satisfaction (e.g., Karatepe, 2013;Karatepe and Bekteshi, 2008;Zhao and Mattila, 2013).…”

Section: Performancementioning

confidence: 99%

Antecedents and outcomes of work–nonwork conflict in hospitality: a meta-analysis

Cao

2019

IJCHM

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Purpose This paper aims to provide and meta-analytically investigate a theoretical framework of work–nonwork conflict and its antecedents and outcomes in hospitality management. Design/methodology/approach This paper adopts the psychometric meta-analytical methods and meta-structural equation modeling methods to synthesize the relationships between work-to-nonwork conflict (WNC) and nonwork-to-work conflict (NWC) and its antecedents and outcomes. Findings WNC and NWC are found to be correlated with antecedents including social support; positive affectivity and negative affectivity; work characteristics; and outcomes including job-related well-being, life-related well-being, burnout, performance and turnover intentions. Originality/value This paper is the very first meta-analysis in International Journal of Contemporary Hospitality Management. It is also the first meta-analysis on the relationship between overall work–nonwork conflict and its antecedents and outcomes in hospitality and tourism.

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Section: Performancementioning

confidence: 99%

Antecedents and outcomes of work–nonwork conflict in hospitality: a meta-analysis

Cao

2019

IJCHM

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“…En se basant sur la définition de l'effet médiateur de Barron et Kenny (1986), Kar et Suar (2014) indiquent que l'épuisement professionnel représente le mécanisme générique et le médiateur le plus important par lequel les exigences de l'emploi peuvent influencer les résultats de l'emploi tels que l'intention de quitter. Plus récemment, Laughman, Boyd et Rusbasan (2016) et Mansour et Mohanna (2018) Greenhaus et Beutell (1985), le conflit inter-rôles est vécu lorsque les pressions qui résultent d'un rôle sont incompatibles avec celles résultant d'un autre rôle. Greenhaus et Beutell (1985) indiquent que le conflit entre le travail et les rôles non professionnels apparaissent lorsque les rôles associés au travail et à la famille sont déséquilibrés ou incompatibles.…”

Section: La Théorie De La Conservation Des Ressources (Cdr) Comme Cadunclassified

“…La littérature distingue entre le concept de conflit travail-famille et de conflit travailloisirs. En effet, des auteurs considèrent le conflit travail-loisirs parmi les employés du tourisme en tant que concept distinct qui influence le conflit travail-famille et provoque des effets négatifs dans les organisations (Lin, Wong, & Ho, 2015, Mansour et Mohanna, 2018, Khorakian et al 2017. Pour écarter la possibilité d'un chevauchement entre les deux concepts, nous avons effectué plusieurs tests.…”

Section: › 54 Modèle De Mesureunclassified

Le conflit travail-famille-loisirs et l’intention de quitter l’entreprise : une analyse dans le secteur hôtelier au Québec

Mansour¹,

Tremblay²

2019

@Grh

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Professeure à l'École des sciences de l'administration TÉLUQ, Université du Québec Résumé Cette recherche, réalisée auprès de 258 personnes dans le secteur hôtelier au Québec, vise à examiner le rôle médiateur de l'épuisement professionnel entre les conflits travailfamille et travail-loisirs sur l'intention de quitter, modéré par la position hiérarchique, le genre, le type d'hôtel et le type d'horaires. Les résultats de l'analyse bootstrap et du test de Sobel confirment la médiation proposée. Également, les résultats démontrent que les managers perçoivent différemment l'effet des conflits sur l'épuisement par rapport aux employés de service. Ils indiquent aussi que le conflit travail-famille a plus d'impact sur l'épuisement chez les hommes que chez les femmes et que le lien entre le conflit travailloisirs et l'épuisement est plus fort dans les chaînes hôtelières par rapport à d'autres types d'organisations. Mots-clés Conflit travail-famille, conflit travail-loisirs, épuisement émotionnel, intention de quitter, industrie hôtelière.

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“…Cataloguing is labour intensive and involves frequent notations, work overload and anti-social working hours and highly emotional labour characteristics (Mansour 2017). Therefore, even if the presence of stress at work is almost inevitable in all organizations, to manage it in the right way is very important for all libraries like other organizations.…”

Section: Literature Reviewmentioning

confidence: 99%

Demographic Variables and Stress Management Among Cataloguers in University Libraries in Cross Rivers State

2019

IKM

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This study investigated demographic variables and stress management among cataloguers in university libraries in Cross Rivers State. It was undertaken as a descriptive survey research design. The population of the study was 25 professional and para-professional librarians (i.e. UNICAL = 12, CRUTECH 9 and A.T.U = 4). The sample size was also 25 using the census sampling technique. The researcher used the whole population as sample because, it was small. The instrument titled "Demographic Variables and Stress Management among Cataloguers Questionnaire (DVSMCQ) was used to elicit information from the respondents. The instrument was validated by experts in the field of study. Reliability test was by test-retest method using Pearson Product Moment Correlation Coefficient (r) which yielded reliability coefficient of 0.78 meaning that, the instrument was reliable, consistent and good for this study. Mean and standard deviation was used to answer the research questions while the t-test was used to test the hypotheses. The findings revealed that there is a significant difference between the independent variable (age, gender, marital status and academic qualification) and dependent variable (stress management) among cataloguers. In conclusion, females are more stressed in the job when compared with their male counterparts. It was recommended among others that cataloguers should develop positive job attitude to work and not wait until accreditation, before doing their job in order to avoid stress.

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Mediating role of job stress between work-family conflict, work-leisure conflict, and employees' perception of service quality in the hotel industry in France

Cited by 66 publications

References 76 publications

Antecedents and outcomes of work–nonwork conflict in hospitality: a meta-analysis

Antecedents and outcomes of work–nonwork conflict in hospitality: a meta-analysis

Le conflit travail-famille-loisirs et l’intention de quitter l’entreprise : une analyse dans le secteur hôtelier au Québec

Demographic Variables and Stress Management Among Cataloguers in University Libraries in Cross Rivers State

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