Membangun Kepuasan Nasabah Berbasis Dimensi Banking Service Quality (Studi Bank Syariah di Kabupaten Jember)

Dimyati, Mohamad; Afandi, Mochammad Farid; Destari, Fajar

doi:10.24843/matrik:jmbk.2020.v14.i01.p12

Cited by 2 publications

(2 citation statements)

References 26 publications

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“…As with clearing transactions, checks have drastically reduced, while opportunities for mobile banking have increased. The provision of ATMs, Internet Banking and SMS alerts also brings information advancement techniques to customers (Dimyati et al, 2020).…”

Section: Hypothesis Developmentmentioning

confidence: 99%

Determinants of Service Quality on Islamic Banks Customer Satisfaction in Surakarta

Hasyim¹

2022

tasyri

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This study aims to determine the effect of Banking Service Quality (BSQ) as a derivative of SERVQUAL research on customer satisfaction at Bank Syariah Indonesia Surakarta Branch Office. The sample was taken by convenience sampling technique and got 96 respondents. The data collection instrument is a questionnaire. The results showed that three of the six dimensions of the BSQ which include effectiveness and assurance, access and reliability have an effect on customer satisfaction. While the other three, namely price, tangibles and services portfolio have no effect on customer satisfaction.

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Section: Hypothesis Developmentmentioning

confidence: 99%

Determinants of Service Quality on Islamic Banks Customer Satisfaction in Surakarta

Hasyim¹

2022

tasyri

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“…Situasi persaingan perbankan saat ini menuntut perusahaan perbankan baik bank konvensional maupun bank syariah untuk melakukan berbagai upaya agar dapat tetap bertahan hidup di era persaingan. Oleh karena itu bank harus menemukan strategi untuk bersaing yang tepat untuk menghadapi bank lainya guna menjaga kelangsungan hidup dan perkembangannya (Dimyati et al, 2020). Untuk mencapai keberhasilan penerapan strategi tersebut, perusahaan perbankan diharapkan mampu memenuhi harapan pihak internal dan eksternal perusahaan .…”

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Implikasi Pemahaman pengguna Software OLIBS 724 bagi pegawai Bank NTB Syariah terhadap loyalitas nasabah

Kariasa,

Mas’ud,

Yusup

2023

jesya

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This study aims to identify the understanding of OLIBS (Online Integrated Banking System) 724 Core banking Software users and its implications for customer loyalty of NTB Syariah banks. The research method used in this study is qualitative research, namely in-depth data processing with data from observations, interviews, and literature. Direct interviews were conducted with key informants such as officials and technical employees of the Information System Technology division of Bank NTB Syariah, front liner administrative employees of Bank NTB Syariah, and customers of Bank NTB Syariah. The result of this study is that human resources are the main asset and play an essential role for NTB syariah banks, and need to constantly be improved in skills and performance. Bank NTB Syariah needs to place training on the use of OLIBS 724 software as essential in improving the knowledge and performance of its employees (both old and new employees) so that employees can adjust to any conditions. Quality of service must start with customer needs and end with customer satisfaction. Satisfied customers get value from Islamic bank products, the value of fairness for profit sharing as expected, the value of service quality, and the value of the system or something religious emotion, which is to avoid usury. The results of this study show that employee understanding of OLIBS 724 software users positively influences customer satisfaction. The more employees understand the use of OLIBS 724 software, the more customers will be served well and quickly, which in turn will increase customer satisfaction and loyalty

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Membangun Kepuasan Nasabah Berbasis Dimensi Banking Service Quality (Studi Bank Syariah di Kabupaten Jember)

Cited by 2 publications

References 26 publications

Determinants of Service Quality on Islamic Banks Customer Satisfaction in Surakarta

Determinants of Service Quality on Islamic Banks Customer Satisfaction in Surakarta

Implikasi Pemahaman pengguna Software OLIBS 724 bagi pegawai Bank NTB Syariah terhadap loyalitas nasabah

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