Memory in the Small: Combining Collective Memory and Task Support for a Scientific Community

Ackerman, Mark S.; Mandel, Eric

doi:10.1207/s15327744joce0902&3_2

Cited by 10 publications

(2 citation statements)

References 8 publications

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“…They may be designated technical support staff helping people known as 'end users' to indicate that these are considered more as consumers of computer applications as a means to support their own, different set of specialist workplace skills (Scharer, 1983;Cole, 1984;Lee, 1986). Instead of calling on a technical support person, an end user may ask a peer, such as a fellow secretary (Clement, 1990), child (Bruckman and De Bonte, 1997), undergraduate (Twidale et al, 1997a) or astrophysicist (Ackerman and Mandel, 1999) even if (or perhaps especially because) that peer does not consider themselves a computer expert. Some seekers of help may not know who to ask, and technologies have been developed to meet this informational need (e.g.…”

Section: Who?mentioning

confidence: 99%

Over the Shoulder Learning: Supporting Brief Informal Learning

Twidale

2005

Comput Supported Coop Work

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The paper reviews work on informal technical help giving between colleagues. It concentrates on the process of how colleagues help each other to use a computer application to achieve a specific work task, contrasting this with the focus of much prior work on surrounding issues like the choice of whom to ask, information re-use and the larger work context of encouragement or otherwise of such learning. By an analysis of the literature and a study of office activity, some strengths and weaknesses of the method are identified. The difficulties of talking about the process of performing graphical user interface actions are explored. Various design implications for functionalities to improve the efficiency of informal help giving are explored. A consideration of informal learning can help in designing more effective, learnable, robust and acceptable CSCW systems. It also provides a different perspective on interface design as an exploration of features to support human-human interaction, using the computer screen as a shared resource to support this. In this way CSCW research may contribute to HCI research, since during such help giving, all computer systems are at least temporarily collaborative applications.

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Section: Who?mentioning

confidence: 99%

Over the Shoulder Learning: Supporting Brief Informal Learning

Twidale

2005

Comput Supported Coop Work

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“…A groupware tool that can register the most important moments that occur during the team's interaction and infer knowledge in order to support the execution of future task would be a helpful assistance to team member in their tasks. Ackerman and Mandel [1] argue that "memory systems can provide additional and necessary support services for organization and communities" assisting and increasing the performance of important tasks, apart from memory that is used for the normal system runtime.…”

Section: Introductionmentioning

confidence: 99%