Mesure de la satisfaction des utilisateurs du dossier électronique médical au sein du système d’information hospitalier à l’établissement hospitalier et universitaire d’Oran, Algérie

Zemour, L.; Belghitri, A.; Damouche, I.; Reguieg, K.; Tedjani, R.; Midoun, N.

doi:10.1016/j.respe.2016.06.324

Cited by 2 publications

(1 citation statement)

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“…These procedures can be optimized and simplified through better information flow management. The use of hospital information systems (HIS), including the implementation of electronic medical records is of great help [32].…”

Section: Interactions Between Hospital Logistics and Patient Satisfacmentioning

confidence: 99%

An Exploratory Qualitative Study of the Influence of Hospital Logistics Factors on Quality of Care and Patient Satisfaction at Public Hospitals in Morocco

Frichi¹,

Jawab²,

Boutahari³

2019

Adv. sci. technol. eng. syst. j.

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The purpose of this qualitative research was to explore the influence of hospital logistics on quality of care and patient satisfaction. Hospital logistics was assessed by considering five factors in the patient pathway, namely: physical accessibility of care, waiting time, consultation time, administrative procedures and hospital hotel services. Semi-structured interviews were conducted, following an interview guide, with two categories of participants: patients and healthcare professionals. The interviews were transcribed and then a thematic analysis method was conducted using QSR NVivo 10 software. Results showed that hospital logistics has a direct impact on quality of care and patient satisfaction. All the participants' testimonies highlighted the critical and crucial role that hospital logistics plays in the perception of quality of care and patient satisfaction. It is recommended to pay great attention to hospital logistics activities in order to improve quality and satisfaction.

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Section: Interactions Between Hospital Logistics and Patient Satisfacmentioning

confidence: 99%

An Exploratory Qualitative Study of the Influence of Hospital Logistics Factors on Quality of Care and Patient Satisfaction at Public Hospitals in Morocco

Frichi¹,

Jawab²,

Boutahari³

2019

Adv. sci. technol. eng. syst. j.

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show abstract

Elaboration of an association matrix of satisfaction factors in healthcare facilities and hospital logistics activities

Frichi

Jawab

Boutahari

2018

2018 International Colloquium on Logistics and Supply Chain Management (LOGISTIQUA)

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Mesure de la satisfaction des utilisateurs du dossier électronique médical au sein du système d’information hospitalier à l’établissement hospitalier et universitaire d’Oran, Algérie

Cited by 2 publications

References 0 publications

An Exploratory Qualitative Study of the Influence of Hospital Logistics Factors on Quality of Care and Patient Satisfaction at Public Hospitals in Morocco

An Exploratory Qualitative Study of the Influence of Hospital Logistics Factors on Quality of Care and Patient Satisfaction at Public Hospitals in Morocco

Elaboration of an association matrix of satisfaction factors in healthcare facilities and hospital logistics activities

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