Methodology for assessing the quality of educational services in higher education

Abstract

The article examines the criteria and indicators for assessing the quality of educational services. The coverage of the topic of this article passes through the prism of factors related to the assessment of educational services quality, which allowed the authors to identify current methodological problems, as well as to emphasize the importance of using an integrated approach in studying the issues of providing educational services. The authors identify criteria and indicators for assessing of educational services. The authors developed the composite coefficient of educational services quality. The practical implementation of the proposals prepared by the authors determines the prerequisites for the development of a methodology for assessing educational services quality, which will allow for an objective assessment and, as a result, take the necessary measures to improve the quality of educational services on the part of the educational organization.

Towards Automated Evaluation of the Quality of Educational Services in HEIs

“…Other researchers point to understanding and effective communication between students and staff within the education environment as a leading factor in determining service quality www.ijacsa.thesai.org and student satisfaction [2], [46]. According to Vinogradova, Kulyamina, Vasileva, Bronnikova and Vishnyakov, many factors can influence the formation of consumer expectations, such as the student's own needs, life experience, public opinion, the state of the educational organization, current information on the labour market [67]. According to Hoque, Akhter, Absar, Khandaker and Al-Mamun [29], among the main factors that influence student satisfaction are the comfortable of lecture halls, service timely provision, the capacity of non-academic staff to solve problems, experienced lecturers for teaching and research, and the focus of university management on students.…”

“…Vinogradova, Kulyamina, Vasileva, Bronnikova and Vishnyakov [67] identified criteria and indicators for evaluating educational services and developed a methodology for measuring the quality of educational services in HEIs. They proposed 33 quantitative indicators for quality evaluation, divided into five areas -Educational programs (10), Teaching staff (6), Educational technologies (6), Material and technical provision of the educational process (5), and Management of education processes (6).…”