“…In addition, concrete variables in customer satisfaction analysis in MF are developed by previous researchers; interest on loan (Lapenu, Pierret 2006), loan disbursement time (Murray, Lynch 2003), time flexibility on installment (Wenham 2004), saving not as a collateral (Menkhoff, Neuberger, Rungruxsirivorn 2012), monitoring loan purposes (Ahmed, 2009), understanding terms and conditions, pleasant staff behavior (Othman, Owen 2001), and mobile money transfer (Au, Kauffman 2008). But they are too fragmented to capture the whole scenario of MF business in Bangladesh.…”