Millennials’ Perception on Mobile Payment Services in Malaysia

Mun, Yeow Pooi; Khalid, Haliyana; Nadarajah, Devika

doi:10.1016/j.procs.2017.12.170

Cited by 105 publications

(122 citation statements)

References 12 publications

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“…Intention to use often becomes the main dependent construct in many previous studies including in mobile payment adoption (e.g. (Liébana-Cabanillas et al 2017;Lwoga & Lwoga 2017;Mun, Khalid & Nadarajah 2017).…”

Section: Intention To Use Qr Mobile Paymentmentioning

confidence: 99%

Factors Influencing Malaysian Consumers’ Intention to Use Quick Response (QR) Mobile Payment

2019

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In the past decade, conventional payment methods of using cash is progressively replaced with electronic payments. Recently, QR mobile payment begins to receive more attention from many countries including Malaysia. Nevertheless, QR mobile payment is a relatively green area in which very limited literature exists on this subject matter pertaining to consumer acceptance and characteristics of adopter segments of this technology. Therefore, by applying the Technology Acceptance Model (TAM) as the main theoretical framework, the aim of the present study is to investigate the factors influencing intention to use QR mobile payment in Malaysia. Self-administered questionnaires were distributed which resulted in 485 complete responses. Perceived usefulness, personal innovativeness, perceived ease of use, subjective norm, and perceived security were found to be significant in determining intention to use QR mobile payment among Malaysian consumers. ABSTRAKPada dekad yang lalu, kaedah pembayaran konvensional yang menggunakan wang tunai secara beransur-ansur digantikan dengan pembayaran elektronik. Baru-baru ini, pembayaran mudah alih 'Quick Response' (QR) mula mendapat perhatian lebih banyak dari banyak negara termasuk Malaysia. Walau bagaimanapun, pembayaran mudah alih QR adalah bidang yang masih baharu memandangkan hanya terdapat literature yang terhad berkaitan penerimaan pengguna dan ciri-ciri segmen pengguna teknologi ini. Oleh itu, dengan menggunakan Model Penerimaan Teknologi (TAM) sebagai kerangka teori utama, matlamat kajian ini adalah untuk mengkaji faktor-faktor yang mempengaruhi niat/keinginan untuk menggunakan pembayaran mudah alih QR di Malaysia. Borang soal selidik telah diedar dan dilengkapkan oleh 485 responden. Tanggapan kebergunaan, inovasi diri, tanggapan mudah digunakan, norma subjektif, dan tanggapan keselamatan didapati penting dalam menentukan keinginan untuk menggunakan pembayaran mudah alih QR dalam kalangan pengguna Malaysia.Kata kunci: Keinginan menggunakan; pembayaran mudah alih 'Quick Response' (QR); model penerimaan teknologi

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Section: Intention To Use Qr Mobile Paymentmentioning

confidence: 99%

Factors Influencing Malaysian Consumers’ Intention to Use Quick Response (QR) Mobile Payment

2019

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“…The result shows the usefulness factor had a significant effect on millennial interest using e-money product. The more useful and beneficial, then interest using e-money product will rise [3,4,9,10] The result shows that ease of use had a significant effect on interest using e-money. Easiness of e-money product used has an effect on interest using e-money.…”

Section: Hypothesis Testmentioning

confidence: 96%

“…Somebody will use technology if it is easy used for users. This easiness makes millennials prefer using e-money for their daily life [3,5,6].…”

Section: Hypothesis Testmentioning

confidence: 99%

“…Users fearness on leaking personal information and insecurity users feeling trigger the Advances in Social Science, Education and Humanities Research, volume 377 importance of credibility factor. The safer of e-money product used the higher of interest using e-money [3,5].…”

Section: Hypothesis Testmentioning

confidence: 99%

“…There are several factors that make millennial prefer to use e-money than carrying cash. These factors consist of ease of use factor, usefulness factor, credibility or security factor , and social environment factor that affect the interest of millennial using e-money as their transaction tool added by supporting conditions [3].…”

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

The Effect of Usefulness, Ease of Use, Credibility, Social Environment and Supporting Facilities on Millennial Generation Interest Using E-Money

Hutomo¹,

Slamet²

2019

Proceedings of the 1st International Conference on Applied Economics and Social Science (ICAESS 2019)

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Cashless society, e‐wallets and continuous adoption

et al. 2022

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This study attempts to investigate the factors affecting e-wallet adoption intention in Malaysia, which considered a central pushforward in imagining a cashless society. A theoretical framework adapting an extended Unified Theory of Acceptance and Use of Technology (UTAUT2) with two additional constructs, trust and perceived security was applied to investigate the effects on behavioural intention to adopt e-wallet electronic payment system, and the data was collected using questionnaires which correlates to 171 respondents. Partial lest squares equation structural modelling (PLS-SEM) was employed for data analysis. The result revealed that performance expectancy, social influence, hedonic motivation, trust, facilitating condition and habit constructs influence the behavioural intention to continuously adopt 'e-wallet' electronic payment system. On other hand, remarkably the perceived security construct portrays to have no significant influence which suggested that users are seemingly well inclined in policies that were executed by financial institutions which govern information's security. The finding should lead some practically and theoretically implications, chiefly elucidating some sustenance in achieving the cashless society imaginary.

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Millennials’ Perception on Mobile Payment Services in Malaysia

Cited by 105 publications

References 12 publications

Factors Influencing Malaysian Consumers’ Intention to Use Quick Response (QR) Mobile Payment

Factors Influencing Malaysian Consumers’ Intention to Use Quick Response (QR) Mobile Payment

The Effect of Usefulness, Ease of Use, Credibility, Social Environment and Supporting Facilities on Millennial Generation Interest Using E-Money

Cashless society, e‐wallets and continuous adoption

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