Mini track: 'e-government services' (cluster: e-government)

Abstract

E-government services is an emerging field rapidly gaining attention and importance. Citizens expect and demand governmental services matching private-sector services in every aspect of quality, quantity, and availability in a 24/7 and year-round fashion. Local, state, and federal agencies all over the world are deploying information systems and services that have the capacity to meet these emerging and expanding service needs and demands of citizens and other "clients". However, governments are struggling to meet these expectations especially under intensified cost pressures. Research to guide development, management and evaluation of egovernment services is still in its infancy. Tested concepts and well-understood practices are in short supply. This minitrack presents research papers addressing the characteristics, development, implementation, and uses of e-government services and systems.

Social Systems Design as a Vehicle Towards Local Public e-Services for and by Citizens

“…Citizens expect and demand governmental services with a high degree of quality, quantity, and availability in a 24-h, 7-days-a-week, year-round fashion. Governments all over the world are developing information systems and electronic services that have the capacity to meet these emerging service needs and demands of citizens and other clients (Scholl 2004;Bruecher et al 2004;Bhatnagar 2004).…”

Towards A Shared Public Electronic Services Framework

“…Electronic Government, or eGovernment, is a growing field of practice and research all over the world [1][2][3][4][5][6]. Information and Communication Technology (ICT) has impacted every government, and there is a real need for services that match citizens and business needs [7].…”