E-government services is an emerging field rapidly gaining attention and importance. Citizens expect and demand governmental services matching private-sector services in every aspect of quality, quantity, and availability in a 24/7 and year-round fashion. Local, state, and federal agencies all over the world are deploying information systems and services that have the capacity to meet these emerging and expanding service needs and demands of citizens and other "clients". However, governments are struggling to meet these expectations especially under intensified cost pressures. Research to guide development, management and evaluation of egovernment services is still in its infancy. Tested concepts and well-understood practices are in short supply. This minitrack presents research papers addressing the characteristics, development, implementation, and uses of e-government services and systems.

This minitrack program includes six papers which cover a broad range of research addressing the characteristics, development, implementation, and uses of e-Gov services and systems. Descriptive and prescriptive frameworks, as well as comparative studies are welcome. Overall, they reflect both the progress that many governments have made in developing and expanding the scope of eservices, as well as the important problems and research issues still to be resolved.

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