Mitigating information overload in social media during conflicts and crises: design and evaluation of a cross-platform alerting system

Kaufhold, Marc–André; Rupp, Nicola; Reuter, Christian; Habdank, Matthias

doi:10.1080/0144929x.2019.1620334

Cited by 74 publications

(71 citation statements)

References 47 publications

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“…Therefore, researchers and emergency managers across Europe are collaborating to develop a user-friendly technology that can capitalize on the insights provided by social media. While tests of the interface's functionality suggest that there is still work to be done, this study shows that tools and techniques to optimize information extraction from social media platforms are under development [31].…”

Section: Potential Use Of Social Media For Disaster Responsementioning

confidence: 93%

“…However, in some cases, no specific disaster contexts were chosen. Some explored the use of social media for post-disaster emergency response through in-depth interviews and surveys [30][31][32][33] and others explored the use of social media for post-disaster temporary memorializing, journalists' use of social media, or approaches to bridging the gap between emergency managers and the public [34][35][36]. Finally, other studies -most notably the ones conducted by Wukich and Mergel [37], and Dutt et al [38] -looked at more than one disaster event.…”

Section: Technical Note Organization and Methodsmentioning

confidence: 99%

“…Social media streams can be used to track the temporal progress of a disaster [49] or disaster damage assessments [48]. • Emergency managers can deal with the issues of information overload and quality of social media data with the help of tools designed for gathering and filtering social media data [31] or supervised machine learning techniques [44,47]. • Social media can provide emergency managers with information on resource needs and resource availability and in turn match those needs with the available resources [38], including rescue personnel and volunteers [52].…”

Section: Potential Usementioning

confidence: 99%

“…• Industry and academic researchers should partner with emergency managers to develop user-friendly tools for situational awareness [31]. A first step can be to identify current obstacles in social media use for disaster response.…”

Section: Innovation Opportunitiesmentioning

confidence: 99%

“…Finally, a gap exists in the development of methods that can be used to apply findings to practice. Only a few studies (e.g., Kaufhold et al [31]) identified ways to translate collected and mined social media data into a user-friendly and effective interface for use by emergency officials during disasters. Data mining technology seems to be moving faster than solutions for their use.…”

Section: Future Researchmentioning

confidence: 99%

See 4 more Smart Citations

A review of social media use during disaster response and recovery phases

Young¹,

Kuligowski²,

Pradhan³

2020

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Under the National Construction Safety Team Act, the National Institute of Standards and Technology (NIST) investigated the May 22, 2011 tornado in Joplin, Missouri. The investigation was an effort to characterize (1) the wind environment and technical conditions associated with fatalities and injuries, (2) the performance of emergency communications systems and the public response to such communications, and (3) the performance of residential, commercial, and critical buildings, designated safe areas in buildings as well as lifelines. The final report of the investigation concluded with a list of sixteen recommendations, including but not limited to recommendations for action on emergency communications. Specifically, NIST recommended "the development of national codes and standards and uniform guidance for clear, consistent, recognizable, and accurate emergency communications, encompassing alerts and warnings, to enable safe, effective, and timely responses" [1, p.367]. This Technical Note is the third installment in the NIST effort to develop evidence-based guidance on the creation and provision of public alerts. The first publication in this series, "Outdoor Siren Systems: A review of technology, usage, and public response during emergencies," provided both an outline on the current status of outdoor siren systems in the U.S., as well as a literature review of how people respond to these systems [2]. The second Technical Note, "A review of public response to short message alerts under imminent threats," focused on short message alerts, underscoring best practices as well as strategies geared towards improving message design and delivery, based on the methods by which people receive and process these types of alerts [3]. In this publication, first we present an overview of current popular social media platforms and the capabilities that they feature, as well as their potential applications for emergency management. That is followed by an outline of social media use for disaster response and recovery research findings, organized by themes. The response themes relate to: 1) the use of these tools for formal emergency management, 2) innovative social media applications for disaster response, and 3) how the general public uses these platforms. The recovery themes involve: 1) social media during recovery for mental health, 2) recovery assessment, and 3) relationship development post-event. The research findings are followed by the limitations and practical considerations for emergency managers, as well as future research suggestions.

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Section: Potential Use Of Social Media For Disaster Responsementioning

confidence: 93%