Mobile banking in a developing economy: A customer-centric model for policy formulation

Mishra, Vishal; Bisht, Shailendra Singh

doi:10.1016/j.telpol.2012.10.004

Cited by 126 publications

(72 citation statements)

References 13 publications

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“…Several studies associate financial inclusion with economic development, as it incorporates segments of the population that were previously excluded from the financial system, hence reducing poverty (Anzoategui et al, 2014;Arora, 2012;Chakravarty & Pal, 2013;Cnaan et al, 2011;Duncombe, 2012;García Cediel, 2013;Lusardi & Mitchell, 2014;Mishra & Singh Bisht, 2013;Sarma & Pais, 2011;Soederberg, 2013). Others assert that financial exclusion is a key obstacle to sustainable economic development (Beck & Demirguc-Kunt, 2008;Gómez-Barroso & Marban-Flores, 2013;Honohan, 2008;Hudon, 2008;Marron, 2013).…”

Section: Resultsmentioning

confidence: 99%

“…Moreover, these types of programmes are mainly used by low-income, vulnerable, and formerly excluded populations. Therefore, it is not surprising that it is one of the most frequently used programmes in the UK, US, India, Indonesia, South Africa, Brazil, Uganda, and Canada (Buckland & Dong, 2008;Chibba, 2009;Cnaan et al, 2011;Duncombe, 2012;Ketkar et al, 2012;Marshall, 2004;McKillop et al, 2007;Mishra & Singh Bisht, 2013;Stapleton, 2013;Wentzelet al, 2013).…”

Section: Resultsmentioning

confidence: 99%

“…The number of agents increased significantly owing to the addition of more than 50,000 points of sale. Nevertheless, coverage in rural areas also grew 85 Superfinanciera, 2014) Moreover, as in Brazil, Canada, India, Indonesia, South Africa, Uganda, the UK, and the US, all of these countries which have strengthened the use of technology as a basic tool to generate greater financial inclusion, the Internet has proven to be one of the most dynamic transaction channels in Colombia (Buckland & Dong, 2008;Chibba, 2009;Cnaan et al, 2011;Duncombe, 2012;Ketkar et al, 2012;Marshall, 2004;McKillop et al, 2007;Mishra & Singh Bisht, 2013;Stapleton, 2013;Wentzel et al, 2013). The dynamism of the Internet is linked to the increase in its coverage, security in transactions, and mobile phones.…”

Section: Current Accessibility To Banking Services In Colombiamentioning

confidence: 99%

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Financial inclusion in Colombia: A scoping literature review

Thoene

Hoyos

2017

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Purpose: The paper provides an extensive, comprehensive and up-to-date qualitative scoping literature review of financial inclusion and other related concepts, and focuses in particular on the Colombian context, and the accessibility as well as barriers to banking services. It structures the themes and dimensions of scholarly debates on financial inclusion in the literature highlighting avenues for future research to fill various gaps. Design/methodology:This scoping literature review rigorously identifies the most relevant research and variables pertaining to financial inclusion and social innovation.Findings: Based on a scoping literature review, a comprehensive framework of key concepts of financial inclusion, scholarly contributions, countries and variables is presented. Research limitations/implications:Owing to the methodological approach of this paper and its rather theoretical nature, this research seeks to enrich scientific debates pertaining to the empirical data displayed, especially on the case of Colombia. Practical implications:The most central variables that are linked to the theme of financial inclusion are explored, and hence this paper forms a basis for future qualitative and quantitative studies. Social implications:This research article contributes to public policy making on financial inclusion aimed at reducing levels of socio-economic inequality.-582-Intangible Capital -https://doi.org/10.3926/ic.946 Originality/value: In business and management research a degree of conceptual confusion prevails on the theme of financial inclusion. This paper attempts to clarify different types of variables and one country specific case to provide more solid analytical tools for scholars and analysts.

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Section: Resultsmentioning

confidence: 99%

Section: Resultsmentioning

confidence: 99%

Section: Current Accessibility To Banking Services In Colombiamentioning

confidence: 99%

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Financial inclusion in Colombia: A scoping literature review

Thoene

Hoyos

2017

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“…Indeed, increased mobile banking and mobile money transfer revenues across the continent (Toyama, 2009;Mishra & Bisht, 2013) suggest that these are common choices. The empirical results reveal that while theory may emphasise risk, perceived utility was noted as the overriding factor that influenced willingness to continue using mobile banking.…”

Section: Resultsmentioning

confidence: 99%

On Rational Choice, Risk and Utility in Mobile Banking

Njenga¹,

Ndlovu²

2013

AJIC

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The diffusion of mobile banking technology offers an opportunity for analysis of the risk associated with the protection of information of banking clientele. There is emerging discourse with regard to clientele awareness of privacy issues. This article conceptualises banking clientele awareness of specific issues such as risk, security and information privacy policies. The key concern is the impact such awareness has on subscribers choosing to continue their use of mobile banking services. The article attempts to explain the utility/risk trade-off and how this affects the clients' willingness to continue subscribing to mobile banking services, using quantitative analysis and rational choice theory (RCT). Purposeful sampling targeted South African bank account-holders. Empirical results show that consumer willingness to continue to use mobile banking services is largely driven by the perceived utility of the service, while privacy risk is not a significant deterrent. This is an important finding in the context of banks encouraging consumers to use mobile banking systems, for the banks to achieve retail growth. This creates a greater responsibility for banks to manage consumer risk. The findings may be more broadly pertinent in the SADC region and on the African continent, where telecoms firms engaged in mobile banking services must also attend to issues of consumer risk; and where R&D investment in the field of information security is highly desirable.

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“…Economic opportunities in developing countries are increasingly being ameliorated with the conversion of mobile phones into pocket banks which are enabling a great part of the population that was previously excluded from financial institutions to have the much needed financial access (Demombynes & Thegeya, 2012 Ojo et al (2012) and Mishra and Bisht, 2013). Hence, by using macroeconomic mobile money service data from 93 developing countries to confirm findings established by previous studies (essentially based on survey-oriented, country-specific and microeconomic data), we have confirmed the importance of tailoring holistic policies towards addressing global concerns of inequality, poverty and immiserising growth in developing countries.…”

Section: Concluding Implications and Future Directionsmentioning

confidence: 99%