Mobile banking — insights on its increasing relevance and most common drivers of adoption

Ha, Kyung-Hun; Canedoli, Andrea; Baur, Aaron W.; Bick, Markus

doi:10.1007/s12525-012-0107-1

Cited by 74 publications

(74 citation statements)

References 45 publications

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“…These findings are similar to an earlier review (Ha et al 2012) which acknowledged the preponderance of TAM as an explanatory framework. Ha et al (2012) identify key factors for the adoption of mobile banking as perceived cost, perceived risk, perceived usefulness and perceived compatibility.…”

Section: Mechanismssupporting

confidence: 91%

“…Lu et al (2011) suggest that the perception of cost of mobile payment services exists only in the student group and not among salaried workers. Extending the definition of costs as a determining factor in adoption of mFinance services beyond economic measures, Ha et al (2012) propose that both tangible and intangible costs, such as transaction and switching costs, 3 should be taken into account. Extending the definition of costs as a determining factor in adoption of mFinance services beyond economic measures, Ha et al (2012) propose that both tangible and intangible costs, such as transaction and switching costs, 3 should be taken into account.…”

Section: Mechanismsmentioning

confidence: 99%

“…Perceived risk concerns security issues related to the disclosure of personal and financial information (Brown et al 2003;Shen et al 2010) and has been identified as a major negative factor to the adoption of mFinance services (Cruz et al 2010;Ha et al 2012;Teo et al 2012) including theft and losses occurring during mRemittances (Medhi et al 2009). In the same sense, the more positive perceived security and privacy, the more likely intention to use SMS banking was found by Amin and Ramayah (2010).…”

Section: Mechanismsmentioning

confidence: 99%

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Impact of Information Society Research in the Global South

2015

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Section: Mechanismssupporting

confidence: 91%

Section: Mechanismsmentioning

confidence: 99%

Section: Mechanismsmentioning

confidence: 99%

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Impact of Information Society Research in the Global South

2015

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“…It has been used in Internet-based technology studies in various areas, such as m-payment and m-banking (Ha et al 2012;Kim et al 2010;Liébana-Cabanillas et al 2014;Schiertz et al 2010;Shin 2009), m-health (Akter et al 2013), Internet banking (Cheng et al 2006), e-services (Featherman et al 2010), m-services (Mallat et al 2009;Zarmpou et al 2012), mobile Internet (Kim et al 2007), and m-commerce (Bhatti 2007;Chong et al 2012;Chan and Chong 2013;Li and Lv 2007;Lu 2014;Wei et al 2009;Wong and Hsu 2008;Wu and Wang 2005;Zhang et al 2012). These studies confirmed the strong influence of perceived usefulness on user acceptance.…”

Section: Perceived Usefulnessmentioning

confidence: 77%

Determinants of users’ intention to adopt m-commerce: an empirical analysis

Kalinić

Marinković

2015

Inf Syst E-Bus Manage

131

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The fast-growing penetration of mobile devices and recent advances in mobile technologies have led to the development of increasingly sophisticated services such as m-shopping for goods or services and m-payment. However, although the number of mobile subscribers is increasing, levels of actual m-commerce activities in many cases remain low. Determining what influences users' intention to use m-commerce is therefore of growing importance. The purpose of this study was to investigate possible factors. To this aim, we developed a conceptual user adoption model based on technology acceptance model variables and on specific factors such as social influence, personal innovativeness, customization, and individual mobility. The empirical results show that social influence and customization significantly affect perceived usefulness; mobility, customization, and personal innovativeness significantly affect perceived ease of use; and perceived usefulness and perceived ease of use have a direct positive effect on behavioral intention.

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“…The best interface is that a user will have all types of access regarding usability and understanding. It enhances the relationship between users and the system (Ha, Canedoli, Baur, & Bick, 2012). So we hypothesized that: H2: User interface has positive influences on mobile banking adoption.…”

Section: User Interface and M-banking Adoptionmentioning

confidence: 99%

Banking Access for the Poor: Adoption and Strategies in Rural Areas of Bangladesh

Rahman

Islam

2016

SSRN Journal

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The progress of Mobile Banking (M-banking) is unsatisfactory in terms of achieving a key objective, i.e. to reach the inaccessible unbanked customers at an affordable cost for financial inclusion. We identify the causes to this problem through the investigating the factors affecting the adoption of m-banking in remote areas of Bangladesh using a 236 primary sample of m-bank customers from seven geographical locations and across professions. We document a positive effect of perceived ease of use, trusts, and perceived usefulness, and a negative effect of user interface on adopting m-banking in rural Bangladesh. our findings provides significant policy implications for policy planners and the bank managers to enrich their policies and strategies for promoting financial inclusion as well as successful banking business in rural of Bangladesh.

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Mobile banking — insights on its increasing relevance and most common drivers of adoption

Cited by 74 publications

References 45 publications

Impact of Information Society Research in the Global South

Impact of Information Society Research in the Global South

Determinants of users’ intention to adopt m-commerce: an empirical analysis

Banking Access for the Poor: Adoption and Strategies in Rural Areas of Bangladesh

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