Mobile Corporate Social Responsibility (mCSR): Examining Publics’ Responses to CSR-Based Initiatives in Natural Disasters

Cheng, Yang; Jin, Yan; Hung‐Baesecke, Chun‐Ju Flora; Chen, Yi-Ru Regina

doi:10.1080/1553118x.2018.1524382

Cited by 44 publications

(35 citation statements)

References 57 publications

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“…Results of this research filled the gap and indicated that gratifications‐sought such as hedonic, social, utilitarian, and technology gratifications on chatbots contributed to the informational communicative action after disasters. For instance, after mass shootings, participants intended to seek affection via chatbots to cope with their stress and negative emotions, which supported previous findings on gratifications in crises (Cheng, Jin, Hung‐Baesecke, & Chen, 2018). Compared to dealing with a real psychotherapist, people benefited from personalized chatbots to get immediate services to save time and money after shootings.…”

Section: Discussionsupporting

confidence: 81%

AI‐Powered mental health chatbots: Examining users’ motivations, active communicative action and engagement after mass‐shooting disasters

Cheng

Jiang

2020

Contingencies & Crisis Mgmt

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Chatbots are gaining their popularity in society and have triggered heated discussions in academia as well. Currently, few studies explored the applications of AI‐powered mental health chatbots in a mass‐shooting disaster context. Via integrating literature from multi‐disciplines such as crisis management, mental health and digital communication, this quantitative study intends to contribute to close this gap and explore the associations between perceived gratifications and protection motivations of using mental health chatbot services, active communicative action, and online and offline engagement behaviours of solving mental health problems after disasters. This study surveyed 1,114 US participants who ever used chatbot services from top healthcare companies. Implications of the results enhance theoretical discussions on how artificial intelligence has shaped individuals’ motivations, communicative action and engagement behaviour to treat mental health problems. This study also benefits professionals who want to learn more about chatbots for mental healthcare, crisis management and customer engagement.

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Section: Discussionsupporting

confidence: 81%

AI‐Powered mental health chatbots: Examining users’ motivations, active communicative action and engagement after mass‐shooting disasters

Cheng

Jiang

2020

Contingencies & Crisis Mgmt

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“…Njihova velika popularnost, nagli i brzi rast, kontinuinirano tehničko-tehnološko usavršavanje, kao i veliki broj prednosti koje nudi kako pošiljaocima, tako i primaocima, doveli su do toga da društveni mediji postanu jedan od najvažnijih kanala strateških komunikacija, pre svega kroz nove mogućnosti za slanje i primanje poruka i izgradnju kvalitetnih odnosa sa stejkholderima. Pojavom i popularnošću mobilnih telefona, kao i brzim razvojem društvenih medija i njihovom preovlađujućom ulogom koju imaju na mobilnim uređajima pojedinci sada troše skoro 80% svog društvenog vremena upravo na ove aktivnosti, što je znatno više nego na desk top računarima, ističu Cheng et al (2019) navodeći da su brojne kompanije prepoznale ovu mogućnost u komunikaciji kao što su: Visa, Digicel's Tcho Tcho mobile wallet, Vodafone i sl. U tom smislu, Kostić-Stanković et al (2020: 148), pored generacija X i Y, navode novu, tzv.…”

Section: Društveni Mediji U Savremenom Turističkom Poslovanjuunclassified

“…Their great popularity, sudden and rapid growth, continuous technical and technological improvement, as well as the many advantages it offers to both senders and recipients, have led to social media becoming one of the most important channels of strategic communication, primarily through new opportunities for sending and receiving messages and building quality relationships with stakeholders. Cheng et al (2019) state that with the appearance and popularity of mobile phones, as well as the rapid development of social media and their predominant role on mobile devices, individuals now spend almost 80% of their social time on these activities, which is significantly more than on desktop computers, pointing out that numerous companies have recognized this possibility in communication, such as: Visa, Digicel's Tcho Tcho mobile wallet, Vodafone etc. In this sense, Kostić-Stanković et al (2020: 148) state that in addition to generations X and Y there is a new, so-called Generation C (connected society) which has switched to a digital way of life, i.e.…”

Section: Social Media In Modern Tourismmentioning

confidence: 99%

The role of social media in contemporary tourism business

Jević¹,

Pavković²,

Jević³

2021

Oditor

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Social media represents a global phenomenon that has a great influence on society, primarily in terms of opportunities for new ways of communication that found wide application in modern business. In that sense, the paper analyzes the complex situation between social media communication and tourism. Main goal of the paper is identifying and defining the role that social media have in contemporary tourism. Methodology in the paper, related to contemporary tourism business includes: defining and analyzing social media with special emphasis on their advantages and disadvantages, then analysis and determining the importance of strategic online communication and finally identifying and analyzing the characteristics of individual social media that are of the greatest importance in this strategic process. One of the research conclusions is that the strategic approach of social media and online communication represents one of the key activities in modern tourism business. The set research goal was fulfilled through research analysis, i.e. the role of social media and strategic online communication in modern tourism business was determined, as well as characteristics of social media that have the greatest impact on it.

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“…Previous research on organizational listening has mainly considered how organizations understand and approach listening (Burnside-Lawry, 2012; Dodd & Collins, 2017;Maben & Gearhart, 2018;Macnamara, 2016Macnamara, , 2018aMacnamara, , 2018bMacnamara, , 2019. To capture the views of consumers and stakeholders, researchers have mostly used content analysis (Ji, Li, North, & Liu, 2017;Pina et al, 2019;Tirkkonen & Luoma-aho, 2011), although surveys (Cheng, Jin, Hung-Baesecke, & Chen, 2019;Lovari & Parisi, 2015) have also been used.…”

Section: Organizational Listening On Social Mediamentioning

confidence: 99%

Generation Z and Organizational Listening on Social Media

Reinikainen

Kari

Luoma‐aho

2020

MaC

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Young people are avid users of social media and have appeared as a powerful force for social change, as shown by the ranks of those who have joined Greta Thunberg in the global climate movement. In addition to challenging political institutions and governments, young people today are also holding the corporate world accountable. To respond to young people’s expectations, brands, and organizations have turned to social media to interact and build relationships with them. However, critics have lamented that these attempts often fail and that young people’s trust in institutions, brands, and organizations continues to decline. This article asks how young people perceive organizational listening on social media and whether their perceptions are related to their trust in the information shared by brands and other organizations on social media. Data for the study were gathered through an online survey in Finland and the UK. The respondents (N = 1,534), aged 15–24, represent the age cohort known as Generation Z. The results show that organizational listening is connected to higher levels of perceived benefits from social media as well as higher levels of trust in the information that brands, public authorities, and non-governmental organizations share on social media. The results highlight the role of competent listening on social media, bolstering the previous literature connecting both organizational listening and trust with higher levels of participation and engagement online.

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Mobile Corporate Social Responsibility (mCSR): Examining Publics’ Responses to CSR-Based Initiatives in Natural Disasters

Cited by 44 publications

References 57 publications

AI‐Powered mental health chatbots: Examining users’ motivations, active communicative action and engagement after mass‐shooting disasters

AI‐Powered mental health chatbots: Examining users’ motivations, active communicative action and engagement after mass‐shooting disasters

The role of social media in contemporary tourism business

Generation Z and Organizational Listening on Social Media

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