“…Furthermore, Fraser et al (2005) note that imparting BPC skills in the classroom environment is a multifaceted, complex, as a demonstration of effective communication by an individual requires utilizing varied skill sets at the same time, including verbal, nonverbal, emotive, language, knowledge of context, and audience. According to Nickerson et al (2017), the process of teaching BPC skills involves identifying the knowledge (what) and skills (how) necessary to complete a communication task effectively, and then building students' proficiency with the what and how aspects of communication. Expectations of the industry in terms of BPC include several facets of communicating in complex, dynamic situations instead of just speaking and writing effectively (Tuleja & Greenhalgh, 2008), organizing and participating in business meetings, and the skill of resolving conflicts using communication (Brink & Costigan, 2015).…”