Mobile self-checkout systems in the FMCG retail sector: A comparison analysis

Andriulo, Serena; Elia, Valerio; Gnoni, Maria Grazia

doi:10.3233/rft-150067

Cited by 13 publications

(9 citation statements)

References 23 publications

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“…Perceived ease of use, usefulness and adoption likelihood are regarded highly by customers [17]. Additionally, "Scan and Pay" does increase both customer service levels (in terms of speeding up the process) as well as retailer internal performance [36], while also making the shopping experience hyper relevant [18]. "Personalized Mobile Coupons" was mainly researched from a utilitarian driver and cost and time reduction driver perspective, though one paper analyzed it from a hedonic driver perspective.…”

Section: Discussionmentioning

confidence: 99%

Smartphones as an Opportunity to Increase Sales in Brick-and-Mortar Stores: Identifying Sales Influencers Based on a Literature Review

Zimmermann

Auinger

Riedl

2019

HCI in Business, Government and Organizations. eCommerce and Consumer Behavior

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The increasing popularity of smartphones, the constant rise of e-commerce turnover and plungingdepartment storesales have a significant impact on brick-and-mortar stores revenue. Nevertheless, brick-and-mortar revenue still makes up 90% of total retail revenue. This gives rise to the question of how smartphones affect sales in brick-and-mortar stores. In order to investigate the impact of smartphones on brick-and-mortar store sales, this article presents the results of a literature review, summarizing statements about the impact of smartphones on brick-and-mortar store sales into sales influencers. These sales influencerswere categorized into three main types of sales drivers, namely: Utilitarian drivers, cost and time reduction drivers and hedonic drivers. Subsequently, the categorized statements were evaluated according to their potential positive or negative influence on sales. The resulting overview provides information about the current status of research in the field of smartphones as sales influencers in brick-and-mortar stores. It reveals extensively as well as partially researched sales influencers. Hence, the overview also acts as call for future research, encouraging research progression in the field of smartphone influenced sales in brick-and-mortar stores. It can be concluded that, according to the current literature, smartphones have the potential to increase sales in brick-and-mortar stores. However, the variety of sales influencers identified suggests that research is scattered. Hence, future research is needed to analyse how strongly each individual sales influencer affects sales in brick-and-mortar stores.

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Section: Discussionmentioning

confidence: 99%

Smartphones as an Opportunity to Increase Sales in Brick-and-Mortar Stores: Identifying Sales Influencers Based on a Literature Review

Zimmermann

Auinger

Riedl

2019

HCI in Business, Government and Organizations. eCommerce and Consumer Behavior

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“…During the shopping, the customers are able to self-scan the products and pay their baskets before leaving. However, the high investment and maintenance costs for the provided devices limit this approach (Andriulo et al, 2015).…”

Section: Self-checkoutmentioning

confidence: 99%

“…However, those stationary systems "enjoyed little success" (Johnson et al, 2019). With the emergence of new mobile solutions that make use of the bring-yourown-device (BYOD) principle, self-checkout (SC) and mobile payment are becoming increasingly popular (Andriulo et al, 2015;Siah et al, 2018).…”

Section: Introductionmentioning

confidence: 99%

Scan&Go: Understanding Adoption and Design of Smartphone-based Self-checkout

Lawo

Neifer

Engelbutzeder

et al. 2021

Proceedings of the 18th International Conference on E-Business

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Since stationary self-checkout is widely introduced and well understood, previous research barely examined newer generations of smartphone-based Scan&Go. Especially from a design perspective, we know little about the factors contributing to the adoption of Scan&Go solutions and how design enables consumers to take full advantage of this development rather than being burdened with using complex and unenjoyable systems. To understand the infuencing factors and the design from a consumer perspective, we conducted a mixed-methods study where we triangulated data of an online survey with 103 participants and a qualitative study with 20 participants. Based on the results, our study presents a refned and nuanced understanding of technology as well as infrastructure-related factors that infuence adoption. Moreover, we present several implications for designing and implementing of Scan&Go in retail environments.

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“…However, the unreasonable distribution of FMCG often cause waste and loss in some places, and shortage in another places, thereby indicating that retailers encounter difficulties in managing their purchase and sales strategies [3][4][5]. In European supermarkets, the attrition rate of FMCG can reach 15%-20%, which may block the development of a sustainable economy and lead to losses amounting to billions of dollars [6,7]. To reduce the profit loss, some retailers will set a higher price of FMCG, thereby leading to the decrease of consumers' purchase frequency [8].…”

Section: Introductionmentioning

confidence: 99%

The Sales Behavior Analysis and Precise Marketing Recommendations of FMCG Retails Based on Geography Methods

Wang¹,

Hong²,

Gong³

2017

Preprint

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With the rapidly increasing of people’s purchasing power, the fast moving consumer goods (FMCG) industry is supposed to grow dramatically. In order to gain more market access and profile, it is important for the FMCG manufacturers and retailers to find the preferences and provincial characteristics of consumers, to develop more suitable goods distribution strategy. Based on retails marketing data with geographic characteristics, this paper proposes a new combination of geography methods to solve the problems in distribution of FMCG. Via multiple K-means clustering and cross validation of KNN half off, the mesoscopic sales features are extracted through the classification of retails, which can indirectly grasp the consumer behavior characteristics. Based on space division and Moran’ I spatial autocorrelation arithmetic, two strategies are developed to satisfy consumer’s needs and promote sales, including conservative and positive strategies. According to our analysis, the total sales volume of the regions will increase by 5.1% and 10.3%. This study can be applied to the provide purchase strategies for FMCG retails according to their locations. The research can explore the consumption potential of different areas, thus improving the profile of retails and the development of economy in more mesoscopic scale.

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Mobile self-checkout systems in the FMCG retail sector: A comparison analysis

Cited by 13 publications

References 23 publications

Smartphones as an Opportunity to Increase Sales in Brick-and-Mortar Stores: Identifying Sales Influencers Based on a Literature Review

Smartphones as an Opportunity to Increase Sales in Brick-and-Mortar Stores: Identifying Sales Influencers Based on a Literature Review

Scan&Go: Understanding Adoption and Design of Smartphone-based Self-checkout

The Sales Behavior Analysis and Precise Marketing Recommendations of FMCG Retails Based on Geography Methods

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