Mobile Voice Access in Social Networking Systems

Abstract

This paper presents a multimodal social networking system aimed at sharing geographic information among proximate users. The system provides users with a traditional web-based interface along with a voice-based interface that can be accessed over a mobile phone. We describe the main design features of the system, different aspects of its functionality, as well as a number of design challenges imposed by multimodality on a social networking system. This paper also presents the results of the end-user acceptance study conducted to assess the usability of the system.

A Voice Web Application Based on Dynamic Navigation of VXML

“…Silog is a biometric authentication system that extends the conventional PC logon process using voice verification [4]. SeeCCT is a prototype of a multimodal social networking system designed for sharing geographical bookmarks [6]. In [7], VoiceXML portal is developed that allows people with a mobile or usual phone to get informed about cultural activities by dialing a phone number and by interacting with a computer via voice.…”

Convergence of Web 2.0 and SOA: Taking Advantage of Web Services to Implement a Multimodal Social Networking System

“…They can also use this website to access bookmarks, search by the town name or by type, such as park, restaurant, school, etc, or by the user ID who created the bookmark. Users can create new bookmarks or leave feedback to existing bookmarks using both the website and voice interfaces [11].…”

“…If the user connects to the system using the voice interface, all text output will be played via VoiceXML text-tospeech converter. When the user accesses the system via the web, audio output will be linked to the resulting HTML pages and ready for playback [11].…”

“…As a result, such an exchange will draw a better picture of the subject matter, and, therefore, will reveal the true value of the system. We conducted a substantial study to gauge the end-user acceptance of SeeCCT that indicated a high level of the users' satisfaction with the system [11].…”

“…In this paper, we describe our experience of using web services and SOA principles to build a multimodal Web 2.0 application that facilitates social bookmarking [11]. Users of SeeCentralConnecticut (SeeCCT) can create voice or text bookmarks describing notable places, buildings, or other landmarks.…”