Modeling e-government business processes: New approaches to transparent and efficient performance

An e-government system is articulated around a set of governmental processes offering a new era of greater convenience in stakeholder access to governmental information and services. However, a survey of e-government implementations has brought out that most governmental institutions have not transformed and improved their supporting processes. This has led to a big gap between the deployed portals and the expected promises because they attribute more attention to their web-based portals away from their supporting governmental processes. Consequently, this work considers the Government Process Management lifecycle, especially the designing phase in order to design efficient governmental processes according to their legal basis. Indeed, for governmental processes, all design choices should be backed by legal-texts. To do so, the developed approach is articulated around two main levels, namely the legal design and the operational design. Its main purpose is to produce common governmental processes models, explicit legal requirements representation, and shared domain concepts and services.

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“…• Castellano et al (2005) • Oates (2003) • Torrubiano (2007) • Chourabi et al (2009) Pilot and evaluate…”

Section: Plan and Designmentioning

confidence: 99%

BPM-based framework for e-government processes improvement: legal requirements integration

Cherouana

Khadraoui

Mahdaoui

2017

IJIIDS

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“…There is an interest among several egov scholars how the introduction of IT will enable an improvement of governmental business processes; e.g. Andersen (2002), Scholl (2003), Becker et al (2006), Hughes et al (2006), Weerakkody et al (2006), Chourabi et al (2009) and Niehaves & Plattfaut (2010). This can comprise both the restructuring of work procedures and the relations to other stakeholders (Janssen & Cresswell, 2005;Axelsson et al, 2013;Cook & Harrison, 2015).…”

Section: Salient Features Of E-governmentmentioning

confidence: 99%

“…There exist several research endeavors in e-government that have explicitly applied a design research approach, e.g. Karacapilidis et al (2005), Olbrich & Simon (2008), Liu et al (2007), Chourabi et al (2009), Zwicker et al (2010) and Danneels & Viaene (2015). Policy has, more or less, been taken into account in these studies.…”

Section: E-government Research and Designmentioning

confidence: 99%

E-government design research: Towards the policy-ingrained IT artifact

Goldkuhl

2016

Government Information Quarterly

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This paper investigates whether design research in e-government should be conducted in some special way compared with standard models for design research. It reviews literature in egovernment and design research in order to generate an answer to this research question. The result of this review affirms that the policy character of e-government should determine the way that such design research is conducted. A tentative e-government design research model, consisting of different activities is formulated. This model consists of the following activities: theorizing, policy analysis, workpractice analysis, co-design and co-evaluation of IT artifact and workpractice. Three specific e-government design research principles are formulated: The policy principle, the co-design principle and the theorizing principle. One important result from this paper is the formulation of the concept of the policy-ingrained artifact as an important empirical outcome from e-government design research. A design research case study on social welfare allowances has been used for the generation as well as the validation of the proposed egovernment design research model.

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“…The bottom-up process analysis employed by many BPR-related approaches [42] is very expensive and time-consuming. Hence, we posit that a top-down approach [41,43] is needed in order to account for the special needs of the domain of public administration.…”

Section: Proposition 3: Bpr Efforts Need To Be Initiated Top-down In mentioning

confidence: 99%

A Review of Success Factors and Challenges of Public Sector BPR Implementations

Jurisch

Ikas

Palka

et al. 2012

2012 45th Hawaii International Conference on System Sciences

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Pressures to cut budgets and increase efficiencywhile maintaining performance prompted public managers to turn to the private sector for solutions. As a means of rightsizing government, cutting red tape, and reducing bureaucracy, the idea of BPR found its way into the realm of public organizations. The differing characteristics of private and public organizations introduce various challenges when transferring BPR methodologies between the sectors. With this research paper we consolidate the ample literature on BPR success from the private and public sector. We identify the relevant success factors and show that a surprising similarity exists between private and public BPR related success factors. In addition, we determine the specific characteristics and requirements of the public sector highlighting gaps in current literature. Finally, we structure the research gap in five propositions and provide directions for further research. 2012 45th Hawaii International Conference on System Sciences 978-0-7695-4525-7/12 $26.00

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Modeling e-government business processes: New approaches to transparent and efficient performance

Cited by 22 publications

References 18 publications

BPM-based framework for e-government processes improvement: legal requirements integration

BPM-based framework for e-government processes improvement: legal requirements integration

E-government design research: Towards the policy-ingrained IT artifact

A Review of Success Factors and Challenges of Public Sector BPR Implementations

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