Modeling the Impact of Corporate Reputation on Customer Satisfaction and Loyalty Using Partial Least Squares

Helm, Sabrina; Eggert, Andreas; Garnefeld, Ina

doi:10.1007/978-3-540-32827-8_23

Cited by 231 publications

(170 citation statements)

References 42 publications

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“…In developing the hierarchical, reflective scale, we applied the approach of repeated indicators [85] using PLS path modeling which confirmed adequate psychometric properties. We also confirmed the nomological validity of the integrated model by identifying the strong impact of service quality on satisfaction (R 2 = 0.608) and continuance intentions (R 2 = 0.581), in which satisfaction was recognized as a strong mediator [90,91,92].…”

Section: Summary Of Findingssupporting

confidence: 67%

Development and validation of an instrument to measure user perceived service quality of mHealth

Akter

D’Ambra

Ray

2013

Information & Management

226

157

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Ray, P. (2013). Development and validation of an instrument to measure user perceived service quality of mHealth. Information and Management, 50 (4), 181-195. Development and validation of an instrument to measure user perceived service quality of mHealth AbstractThe role of service quality in fostering the growth of mHealth services has gained much attention in the academic and practitioner communities. However, empirical research in this area has been beset by inadequate conceptualization and the lack of a validated scale. This study addresses these limitations by theoretically conceptualizing and empirically validating a multidimensional service quality scale in the mHealth context. The findings show that mHealth service quality is a hierarchical, multidimensional, and reflective construct, which consists of three primary dimensions and eight subdimensions. The results also confirm that the mHealth service quality scale is more effective at predicting satisfaction and continuance in a nomological network. Development and Validation of an Instrument to MeasureUser Perceived Service Quality of mHealth Abstract: The role of service quality in fostering the growth of mHealth services has gained much attention in academic and practitioner communities. However, empirical research in this area has been beset by inadequate conceptualization and the lack of a validated scale. This study addresses these limitations by theoretically conceptualizing and empirically validating a multidimensional service quality scale in the mHealth context. The findings show that the mHealth service quality is a hierarchical, multidimensional, and reflective scale, which consists of three primary dimensions and eight subdimensions. The results also confirm that the mHealth service quality scale can better predict satisfaction and continuance in a nomological network.

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Section: Summary Of Findingssupporting

confidence: 67%

Development and validation of an instrument to measure user perceived service quality of mHealth

Akter

D’Ambra

Ray

2013

Information & Management

226

157

View full text Add to dashboard Cite

show abstract

“…Whereas most researchers treat corporate reputation as an independent variable (i.e., antecedent) (e.g., Walsh, Dinnie and Wiedmann, 2006;Helm, Eggert, and Garnefeld 2005;Weiss et al, 1999;Fombrun and Shanley, 1990), some researchers treat it as an outcome variable (e.g., Wang et al, 2003). It appears that it is not entirely clear if corporate reputation functions as a predictor or consequence of other variables.…”

Section: Antecedents Of Corporate Reputationmentioning

confidence: 99%

Examining the Antecedents and Consequences of Corporate Reputation: A Customer Perspective

Walsh¹,

Mitchell²,

Jackson³

et al. 2009

British J of Management

489

431

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“…In other words, after adding the mediating variables, the values of the direct effects will decrease and the partial effect values will be absorbed by the mediating variables. While the Sobel test (Helm, Eggert, & Garnefeld, 2010) is usually adopted to test for a mediation effect, it requires unstandardized scores for calculation. The current study, however, includes a small sample, lowering test power.…”

Section: Analysis Of the Mediation Effect Testmentioning

confidence: 99%

Learner Behaviour in a MOOC Practice-oriented Course: In Empirical Study Integrating TAM and TPB

Yang¹,

2017

IRRODL

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Few practice-oriented courses are currently integrated into online learning platforms, such as OpenCourseWare, Khan Academy, and Massive Open Online Courses (MOOCs). It is worthwhile to explore how learners respond to information technology and new teaching methods when practice-oriented course are placed online. Therefore, this study probes learner willingness to participate in a practice-oriented course distributed through a MOOC platform, investigating relationships among perceptions, behavioural intentions, and actual behaviour.The current research framework integrates the Technology Acceptance Model and the Theory of Planned Behavior as its core theoretical basis. Empirical data were collected through a cross-section survey. All participants were students of 2D Animation Production, with a total of 272 respondents. The questionnaire data

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Modeling the Impact of Corporate Reputation on Customer Satisfaction and Loyalty Using Partial Least Squares

Cited by 231 publications

References 42 publications

Development and validation of an instrument to measure user perceived service quality of mHealth

Development and validation of an instrument to measure user perceived service quality of mHealth

Examining the Antecedents and Consequences of Corporate Reputation: A Customer Perspective

Learner Behaviour in a MOOC Practice-oriented Course: In Empirical Study Integrating TAM and TPB

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