Modelling End-User of Electronic-Government Service: The Role of Information quality, System Quality and Trust

Jacob, Deden Witarsyah; Fudzee, Mohd Farhan Md; Salamat, Mohamad Aizi; Kasim, Shahreen; Mahdin, Hairulnizam; Ramli, Azizul Azhar

doi:10.1088/1757-899x/226/1/012096

Cited by 14 publications

(13 citation statements)

References 13 publications

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“…The analysis of correlation coefficients confirmed that a higher level of perceived risk contributes to a lower level of trust in e-Declaration. Results achieved were opposite to the results of Carter and Bélanger (2008) and Jasimuddin et al (2017) who proved that higher levels of perceived risk did not decrease the intention to use. The obtained results, which supported the hypothesis H4, were consistent with the results of other authors and confirmed that a lower level of perceived safety lowered the level of solution adoption (Ranaweera, 2016).…”

Section: Discussioncontrasting

confidence: 91%

“…According to Pavlou, perceptions of trust and risk are likely to be important factors in predicting the intention to use B2C e-commerce (Pavlou, 2003). Many other authors maintained that perceived risk was an important variable that affected an end-user's intention to use digital technologies (Jasimuddin et al, 2017). It seems that perceived risk should negatively influence the intention to use an e-government service, but research conducted by Carter and Bélanger (2008) rejected such a hypothesis by proving that higher levels of perceived risk did not impede the intention to use.…”

Section: Research Model and Hypothesesmentioning

confidence: 99%

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The Role of Perceived Risk and Security Level in Building Trust in E-government Solutions

Ejdys¹,

Ginevičius²,

Rózsa³

et al. 2019

E+M

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Section: Discussioncontrasting

confidence: 91%

Section: Research Model and Hypothesesmentioning

confidence: 99%

The Role of Perceived Risk and Security Level in Building Trust in E-government Solutions

Ejdys¹,

Ginevičius²,

Rózsa³

et al. 2019

E+M

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“…Furthermore, users also trust the ability and privacy of the technology to perform their transactions. This means the user can strongly trust government initiatives in providing online services to the public [13]- [16]. Table IV, the statistical value t is 3.582, so it can be concluded that PE has significant effect to behavior intention.…”

Section: Fig 2 Structural Model Resultsmentioning

confidence: 80%

“…These non-measurable variables are named as latent variables which require a manifest variable as an indicator or measure of the latent variable. In its development, SEM is a popular method because it can be applied to several analysis, such as causal modeling analysis, confirmation analysis, second-order factor analysis, regression models analysis, covariance structure models analysis and correlation structure models analysis [16].…”

Section: Structural Equation Modeling (Sem)mentioning

confidence: 99%

Extending the UTAUT Model to Understand the Citizens’ Acceptance and Use of Electronic Government in Developing Country: A Structural Equation Modeling Approach

Jacob¹,

Darmawan²

2019

Proceedings of the 2018 International Conference on Industrial Enterprise and System Engineering (IcoIESE 2018)

Self Cite

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The rapid development of information and communication technologies had a positive impact on the government to provide better and efficient services to the community. Despite some criticisms of electronic government services (e-gov), its utilization has continued to improve. The citizens need to be placed as customers at the center of the development and provision of public services. User satisfaction may indeed have the decisive influence in adopting and using egov services. This research modifies unified theory of acceptance and use of technology (UTAUT) model to improve user satisfaction and provide a solution for governments and to rethink the strategy for presenting a better model. A quantitative study has been conducted to describe the model and formulate sufficient indicators to measure user satisfaction. Furthermore, the measurement model was tested using the data from the questionnaire. Structural equation modeling (SEM) was applied to discover the goodness of fit underlying models and indicators. Based on the results, we find that privacy and performance expectancy showed positive performance effects on the intention to use e-gov services. Finally, the results of this study are also expected to be an input for stakeholders for the development of egov in the future.

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“…A study conducted by Hariguna (2017), Jacob et al (2017), Zhou (2014) concluded that there is a positive and moral relationship between the system quality and the performance expectancy, the following hypothesis was suggested:…”

Section: Electronic Government Systemmentioning

confidence: 99%

IT capabilities as a fundamental of electronic government system success in developing countries from users perspectives

Alshaher

2020

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Purpose This study aims to consider the capabilities of information technology as a basing dimension in the success of systems that provide electronic services as an e-government system. This study will focus on the role of IT capabilities in e-government system success by proposing a model based on the integration of the updated DeLone and McLean model is (D&M) with the unified theory of acceptance and use of technology is (UTAUT) model, which includes seven variables, namely, IT capabilities, information quality, system quality, performance expectancy, effort expectancy, perceived support quality and e-government system usage. Design/methodology/approach A conceptual framework was built across a review of the literature and the results of studies of IT capability and e-government systems success has developed the study model. As the causal approach was adopted to test the model of the proposed study. Survey data collected from 765 respondents who use the e-government system in Iraq. Also, a regression approach has been used to test the study model. Findings The results revealed that IT capabilities and the factors included in the “the updated (D&M) and (UTAUT) model” as important forecasts in the success of e-government systems. In another word, the proposed model provides managers with a new perspective to deal with the adoption of the e-government system by introducing a new variable “IT capabilities,” to provide decision-makers with a new approach in determining factors of e-government success. Research limitations/implications The government must develop their policies in line with e-government services to maximize the benefits accrued from e-government services. Where the main determinants in this study were the age group of the sample and the Arab environment for this study. Originality/value This study is the first in Iraq as a developing country and one of the few in e-government that considers IT capabilities as a basing dimension in e-government success by proposing a comprehensive model that sums the factors related to such a relationship. Its value stems from its sample of public users and the support of its proposed framework.

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Modelling End-User of Electronic-Government Service: The Role of Information quality, System Quality and Trust

Cited by 14 publications

References 13 publications

The Role of Perceived Risk and Security Level in Building Trust in E-government Solutions

The Role of Perceived Risk and Security Level in Building Trust in E-government Solutions

Extending the UTAUT Model to Understand the Citizens’ Acceptance and Use of Electronic Government in Developing Country: A Structural Equation Modeling Approach

IT capabilities as a fundamental of electronic government system success in developing countries from users perspectives

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